Evidence is clear that if you listen to patients and improve their experiences you will achieve better clinical outcomes and safer care.. But in spite of this evidence, actively measuring patient experiences is sometimes still thought of as an optional extra, involving grumbles about car parking, hospital food and delayed appointments. Clinical effectiveness, patient safety and dealing with ...
While the benefits of Patient-Reported Outcome Measures (PROMs) programmes are well established and significant, at Cemplicity we often hear frustrations from health providers about how they can’t agree on how best to deliver PROMs across their organisation. The challenges arise because PROMs programmes are typically trying to solve two valid, but often conflicting, objectives: System-level quality improvement, value ...
Active+ has more than 500 clinicians and over 20 physiotherapy and wellness clinics delivering a range of services including everything from physiotherapy services to multi-disciplinary pain management to New Zealanders every day in their workplaces, in their homes, and from our practices, throughout New Zealand. Active+ and Cemplicity are working together to employ a systematic approach to collecting ...
Here at Cemplicity, we like to keep things simple. In fact, we're so keen on simplicity that it's one of our core values. Yeah, I know. Corporate values. We've all worked at places with carefully curated mottoes and philosophies hung in prominent positions that bear no relation to what really happens. But we really do strive for simplicity ...
There are literally thousands of survey tools out there designed to allow patients to self-report on their own health outcomes. Their names don’t roll off the tongue – consider PROMIS-29, CAW, AQOL-4D, EORTC QLCC-30 … It’s pretty clear that these names originated from the academic community, not from marketing. That said, there was a healthy dose of dark ...
My days constantly revolve around finding new ways to gather and interpret insights which will improve our understanding of our users: what they like and don’t like, what they’re using or not, and why that might be the case. The need to answer these questions and many others have driven me to revisit a time when I was ...
At Cemplicity, our vision is not just about building great technology, it's about enabling genuine improvement in patient experiences of care. As such, we are constantly learning from how our client's implement programmes. We look at what mistakes they made in the past and how they can get better. Over the years, this has lead us to develop ...
Cemplicity's incubator was the New Zealand health system. Within this respected, high functioning yet small system, we have had the opportunity to engage with people across the sector, from the Ministry of Health to ward staff and GPs. We have co-designed national methodologies and seen the the results of our work through participation in governance groups and close ...
Here in New Zealand we're about to move from spring into summer. People don't bother with their winter coats when they walk out the door to work and they're starting to think about abandoning their umbrellas. Which could be a mistake, especially in Auckland where there's always a chance of rain. Out in the suburbs people are getting ...
I want to draw attention to a study recently published in the New Zealand Medical Journal on non-response bias to a national hospital inpatient experience survey run using Cemplicity technology. The study was conducted by Michael Thomson, Megan Pledger, Richard Hamblin, Jackie Cumming and Essa Tawfiq (2018) and can be read in full here. Response rates is one ...
