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Welcome to Cemplicity, InHealth

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. The NHS is one of their largest referrers who they work with to provide medical tests, scans and examinations quickly and to the highest standards of care. They offer Diagnostic Centres, Community Health Clinics and relocatable units which can act as an extension of hospitals. Integration with the NHS, CCGs and GPs is important for their success to allow systems to work together providing an overall improved service for the patients needing these services. With over 300 locations in the UK InHealth sees over 2 million patients annually [...]

August 7th, 2018|Categories: Company News|0 Comments

Welcome to Cemplicity, North Western Melbourne PHN

In Australia, Primary Health Networks have been established to increase the efficiency and effectiveness of medical services for patients within their region.  They focus on patients who are higher at risk and work towards providing them the treatment they need when they need it. North Western Melbourne PHN has identified eight priority areas of activity, one of these is mental health which is the area we are working with them on to improve their services. Cemplicity are working with KPMG and North Western Melbourne Primary Health Network to survey patients receiving Primary Mental Health Services.  These services are a combination [...]

August 5th, 2018|Categories: Company News|0 Comments

Evolving the Friends and Family Test (Part 1)

Many of Cemplicity’s clients and colleagues in Australia, New Zealand and Ireland look to the NHS as the exemplar of a patient centred health service. It was therefore with great excitement I packed up the family and moved to the UK to become both a patient of the system and to join the UK patient-reported measures industry. As a patient, it’s evident in every interaction that we are partners in the system (even if services aren’t always easy to access). The right to express your opinion of a service is deeply ingrained. I’m sure the wide coverage of the Friends [...]

July 30th, 2018|Categories: Thought Leadership|0 Comments

Patient stories – ‘evidence not anecdote’

It’s a fascinating experience to become a patient of a different health system. Having recently moved to the UK from New Zealand, I’ve discovered this first hand. The pride UK citizens have in the NHS was apparent in the last Olympic Games. I’ve never come across a public institution so valued by its people. Perhaps reflecting this close relationship, the NHS was one of the first health systems globally to recognise the importance of patients’ experiences of care, and that systematic patient feedback can result in harm reduction and improved outcomes. The NHS introduced the Friends and Family Test (FFT) [...]

July 23rd, 2018|Categories: Thought Leadership|0 Comments

Patient experience a top driver in US hospital tech investment

Perspective on the EY Future of Health Survey 2018. Something that caught my eye out of the US last week was EY’s most recent Future of Health Survey. In this US survey of 2,455 consumers, 152 clinicians and 195 executives, EY sought to understand how people think digital technologies will improve overall population health and which strategic initiatives are the priority. Among the findings, the survey found that 91% of US healthcare businesses have undertaken or plan to undertake a technology initiative to improve the patient experience in the next 12 months. This is a startlingly high figure and shows [...]

July 2nd, 2018|Categories: Thought Leadership|0 Comments

Can PROMS save lives?

I spend much of my time talking to clinicians and hospital managers about the benefits of asking patients about their own health through PROMs programmes. However, we also encounter scepticism that, by enabling patients to rate their own health, better outcomes will be achieved. A new study, Basch (2017 pp.197-198)1, shines a clear light on the fact it is not whether you should implement PROMs, it’s how you implement it that will have the impact. Frustrated frontline teams who understand the value of patient feedback yet who cannot secure the budget or management attention for PROMs need look no further [...]

June 21st, 2018|Categories: Thought Leadership|0 Comments

Observations on an Ireland Healthcare Summit

Day 1 at the Future Health Summit. Always great to get out of the office and hear people from across the Irish health sector talk about what is going well and what isn’t. What I particularly enjoy about this conference is the inspiring speakers from other European countries. As several people emphasised, it isn’t about copying other health systems but is about learning from them. Personally, copying Serbia’s EHR and Outpatient management system implementation wouldn’t be such a bad thing. Waiting lists gone (and an example of superb project management). Something I’m interested to find out more about is how [...]

Lots in common in the Commonwealth – CHOGM

I’ve just spent a very interesting three days attending the Commonwealth Heads of Government Meeting (abbreviated to CHOGM) here in London, bringing together heads of state and a wide variety of interest groups, discussing a range of topics. As the UK looks to re-establish ties beyond Europe with Brexit fast approaching, this CHOGM seemed to have special significance for all attending - a sense of reconnecting and perhaps rediscovering the relevance and role of the Commonwealth in the 21st century. What was apparent in all sessions, was the clear divide between developed and developing Commonwealth nations in terms of challenges [...]

The importance of patient reported outcome measures – How Southern Cross are normalising patient feedback

Southern Cross Health Society (SCHS), a member owned friendly society, is New Zealand’s largest health insurer, with over 850,000 members. Last year, it paid $830 million in health insurance claims – more than $2 million every day — which is well over 70 per cent of the country’s health insurance claims overall. SCHS has a proud history of supporting Kiwis’ health and wellbeing. They know that supporting members means closely understanding the health outcomes expected from treatment and listening to their experiences as patients. When SCHS wanted to build up their approach to gathering and acting on patient feedback, they [...]

April 10th, 2018|Categories: Case Study|0 Comments

The Evolution of Customer Success: Its Journey in SaaS So Far

Thoughts on Customer Success: The Journey So Far We live in an on-demand, subscription-based world. Customers now have more power than ever and technologies have become increasingly integrated and immersive in our everyday lives. Simply delivering a product that customers are willing to pay for is no longer enough. You’ve got to continually prove to the customer that they’re making the right choice by doing business with you. Customers want to achieve their desired outcome and receive the appropriate experience during interactions with your company. That’s why more and more companies — including Cemplicity — have refocused efforts to strengthen [...]

March 27th, 2018|Categories: Customer Success stories|0 Comments