14 Sep 2021

Cemplicity in the frontline – digitally capturing feedback from returnees in MIQ

By |2021-09-14T22:29:14+00:00September 14, 2021|Company News|

Cemplicity is working with The Ministry of Business, Innovation and Employment (MBIE) to digitally capture feedback from people staying in all Managed Isolation and Quarantine (MIQ) facilities in New Zealand. “Cemplicity, an experienced health research agency, has been contracted by MBIE to implement this survey” – The Ministry of Business, Innovation and Employment (MBIE) Managed Isolation and Quarantine ...

27 Jun 2021

Give a VOICE to patient feedback – and increase the intelligence of your organisation

By |2021-06-27T23:00:32+00:00June 27, 2021|New Features|

Cemplicity is proud to be at the leading edge of an innovative change to the healthcare industry. Did you know that in the NHS alone there are tens of millions of comments that have never been read? It’s confronting to think about all of that insightful, useful information which has been left sitting - simultaneously invaluable and impracticable. Introducing ...

7 May 2021

Long Covid symptom tracking in real-time for real results

By |2021-06-30T01:23:25+00:00May 7, 2021|Thought Leadership|

Cemplicity is proud to be working with the Integrated Care System ‘Healthier Together’ - a partnership between health and care organisations in Bristol, North Somerset and Gloucestershire - to bring real-time symptom tracking of Long Covid patients to every member of the rehabilitation journey. Long Covid has been identified as a syndrome that affects people in many various ...

18 Apr 2021

Cemplicity boost patient-reported experience response by 80% for Mercy Hospital

By |2021-04-19T03:30:59+00:00April 18, 2021|Company News|

Mercy Hospital is seeing an 80% uplift in patient feedback after implementing a new real-time PREMs programme with patient reported software specialist Cemplicity. The respected not-for-profit is a healthcare provider which runs a campus of four facilities in Dunedin, New Zealand catering for patients across the Otago and Southland regions. It now has response rates of 56% from all ...

14 Feb 2021

Cemplicity announces new management structure ahead of international expansion

By |2021-04-12T03:54:28+00:00February 14, 2021|Company News|

Cemplicity has announced a management re-structure ahead of ambitious plans to expand into the US and other markets. Recognising Blaik Wilson’s significant contribution to company growth over the past five years as Chief Operating Officer, he has now accepted the role of Cemplicity CEO. In the new management collaboration, the company’s two founding CEOs Mary Vance and Nick Macdonald ...

15 Dec 2020

Kensington Hospital partners with Cemplicity

By |2021-04-09T00:15:18+00:00December 15, 2020|Company News|

Kensington Hospital have partnered with Cemplicity to implement an exciting initiative to capture patient-reported experience measures (PREMs) in real-time. Operating for almost 20 years, Kensington Hospital is the only comprehensive private surgical hospital in Northland, New Zealand. It has four operating theatres performing over 4,000 procedures per year and a 19-bed Inpatient Suite for patients requiring ongoing care. Ongoing ...

7 Dec 2020

95% response rate is possible

By |2021-04-09T00:22:46+00:00December 7, 2020|Thought Leadership|

We always get a lot of questions about when and how to send surveys (i.e., survey timing post-discharge, email vs SMS), which questions to use (i.e., general, or condition-specific validated question sets) and what they should look like to be mobile and patient-friendly. But above all else, the questions we seem to get the most are always: “What ...

1 Dec 2020

How new technology applied to PROMs enables value-based funding mechanisms like never before

By |2021-04-09T00:32:03+00:00December 1, 2020|Thought Leadership|

Due to the plethora of evidence of the value of transitioning from fee-for-service to value-based funding mechanisms in healthcare, funders/payers are increasingly looking to mechanisms providers are paid based on patient health outcomes. Effectively, this means that rewards are given for helping patients improve their health, reducing readmission rates, adhering to medicine and feeling like the result of ...

13 Nov 2020

How do PREMs and PROMs work together?

By |2021-04-09T01:25:28+00:00November 13, 2020|Thought Leadership|

Patient-Reported Experience Measures (PREMs) and Patient-Reported Outcome Measures (PROMs) are terms that are easily used and sound the same. However, even though they are complementary, they are also very different, especially when we consider what they measure and can achieve when used effectively. In this article we look at how PREMs and PROMs can work together. Patient-Centred Care ...

13 Oct 2020

The Benefits of ePROs in an Orthopaedic Setting

By |2021-04-09T01:40:17+00:00October 13, 2020|Thought Leadership|

Health organisations worldwide are recognising the value of incorporating Patient-Reported Outcomes (PROs), or Patient-Reported Outcome Measures (PROMs), into their clinical healthcare practices. In particular, orthopaedic clinics are prime candidates for PRO-enhanced care as much of the success of orthopaedic procedures relies on the patient's commitment to follow their recovery programme. However, many clinicians object to the use of ...

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