The importance of patient reported outcome measures – How Southern Cross are normalising patient feedback.
Southern Cross Health Society (SCHS), a member owned friendly society, is New Zealand’s largest health insurer, with over 850,000 members. Last year, it paid $830 million in health insurance claims – more than $2 million every day — which is well over 70 per cent of the country’s health insurance claims overall. SCHS has a proud history of supporting Kiwis’ health and wellbeing. They know that supporting members means closely understanding the health outcomes expected from treatment and listening to their experiences as patients. When SCHS wanted to build up their approach to gathering and acting on patient feedback, they [...]