A recent open letter to private healthcare consultants and hospitals (24 July, 2023) by the Competition & Markets Authority (CMA), has highlighted the risks facing private providers and consultants who are not submitting data to the Private Hospital Information Network (PHIN). Hundreds of providers and consultants are submitting data which is now displayed on the PHIN website to help ...
Patient reporting of SSI is scientific - and here is why. Over the past few months, I’ve been immersing myself in the field of surgical site infection (SSI) surveillance. (Fortunately, I didn’t start the project until after my hip replacement, as there have been plenty of patient stories that might have put me off.) We’ve had quite a few ...
Cemplicity can formally announce the extension of work across NHS Sussex Community Musculoskeletal (MSK) services. The initial 12–month pilot with NHS Sussex has successfully gathered a consistent and valued dataset for multiple community providers across Sussex, providing an objective measure for the quality and impact of MSK services on patient outcomes across the System. A pivotal development of the ...
Last week, Josh, who leads our London-based account management team, mentioned an interesting snippet from one of our clients which brought to life an important attribute of a well-designed patient experience (PREMs) programme. Our recommendations to clients are based on published evidence and also our experience from across our client base of what works and what doesn’t. We ...
In June this year, I had the pleasure of being on a panel at London Tech Week, discussing the barriers to entry to the UK market and the challenges of running a UK team out of Australia and NZ (timezone, timezone timezone). As I looked out over the audience, I asked whether any companies in the room were ...
The borders are open, but do we need to leave? With borders opening up around the world, it's been interesting to see how quickly the business world has leapt at the chance to head overseas. Planes are filled with people visiting clients, introducing partners and meeting staff for the first time. And I'm not immune – I've just booked ...
We’d like to welcome Sports Surgery Clinic to the Cemplicity community. We’re excited to be working with this leading Dublin-based, private orthopaedic hospital, specialising in orthopaedic surgery and sports medicine. We will be going live with our real-time patient experience monitor next month and are looking forward to learning more about their service over the coming years. Two ...
The HSE National Screening Service (NSS) in Ireland runs three national cancer screening programmes, for breast, bowel, and cervical cancer. About 1,000,000 people are eligible to take part in one of the three programmes each year, an impressive figure for a population of 5,000,000. One of the most rewarding areas I’m involved with is in preventative health services ...
Allied Health Professions Australia (AHPA) have partnered with Cemplicity, to build awareness about effectively capturing patient experience and how to use it to benefit patient outcomes and allied health practice. AHPA is the recognised national voice for allied health professions, representing and advocating for the role of allied health professionals in health, aged care, disability, education and all ...
In early 2021, Cemplicity split up the existing Customer Success function into two components – Customer Success and Account Management. At the time, I recall being conscious that “Customer Success” can feel a bit like ‘corporate speak’. It seemed like the type of change a large global corporate would implement to save a few dollars. I can imagine the ...
