12 Oct 2022

Does the timing of surveys matter?

By |2022-10-13T01:09:24+00:00October 12, 2022|Thought Leadership|

Last week, Josh, who leads our London-based account management team, mentioned an interesting snippet from one of our clients which brought to life an important attribute of a well-designed patient experience (PREMs) programme. Our recommendations to clients are based on published evidence and also our experience from across our client base of what works and what doesn’t. We pay ...

8 Sep 2022

Entering the NHS – the sale is the easy part

By |2022-09-14T04:35:07+00:00September 8, 2022|Company News|

In June this year, I had the pleasure of being on a panel at London Tech Week, discussing the barriers to entry to the UK market and the challenges of running a UK team out of Australia and NZ (timezone, timezone timezone). As I looked out over the audience, I asked whether any companies in the room were Digital ...

25 Jul 2022

Quarterly Reflections

By |2022-08-17T02:53:52+00:00July 25, 2022|Thought Leadership|

The borders are open, but do we need to leave? With borders opening up around the world, it's been interesting to see how quickly the business world has leapt at the chance to head overseas. Planes are filled with people visiting clients, introducing partners and meeting staff for the first time. And I'm not immune – I've just booked ...

25 May 2022

Cemplicity’s continued expansion across Ireland

By |2022-07-25T03:13:29+00:00May 25, 2022|Company News|

We’d like to welcome Sports Surgery Clinic to the Cemplicity community. We’re excited to be working with this leading Dublin-based, private orthopaedic hospital, specialising in orthopaedic surgery and sports medicine. We will be going live with our real-time patient experience monitor next month and are looking forward to learning more about their service over the coming years. Two of ...

13 May 2022

Exciting news from Ireland!

By |2022-05-16T08:18:11+00:00May 13, 2022|Company News|

The HSE National Screening Service (NSS) in Ireland runs three national cancer screening programmes, for breast, bowel, and cervical cancer. About 1,000,000 people are eligible to take part in one of the three programmes each year, an impressive figure for a population of 5,000,000. One of the most rewarding areas I’m involved with is in preventative health services and ...

13 Apr 2022

Allied Health Professions Australia and Cemplicity partner to build awareness of patient-reported measures in the allied health sector

By |2022-07-24T22:05:55+00:00April 13, 2022|Company News|

Allied Health Professions Australia (AHPA) have partnered with Cemplicity, to build awareness about effectively capturing patient experience and how to use it to benefit patient outcomes and allied health practice. AHPA is the recognised national voice for allied health professions, representing and advocating for the role of allied health professionals in health, aged care, disability, education and all systems ...

6 Apr 2022

Redefining Customer Success

By |2022-05-16T09:00:25+00:00April 6, 2022|Company News|

In early 2021, Cemplicity split up the existing Customer Success function into two components – Customer Success and Account Management. At the time, I recall being conscious that “Customer Success” can feel a bit like ‘corporate speak’. It seemed like the type of change a large global corporate would implement to save a few dollars. I can imagine the ...

16 Feb 2022

COVID Screening Tool launched – Remotely Pre-screen your patients

By |2022-02-16T03:43:18+00:00February 16, 2022|Company News|

Cemplicity has partnered with Counties Manukau Health to launch a COVID Screening Tool that remotely screens patients using the regionally agreed COVID screening questions prior to their appointment; a requirement for all patients and their whānau, and visitors to answer prior to entering our Healthcare Facilities. Throughout the recent COVID outbreak, the Manukau Super Clinic had been using an ...

30 Nov 2021

Cemplicity steps into animal health launching PROMs for Dogs with CVS Group

By |2022-07-24T22:10:42+00:00November 30, 2021|Company News|

In an exciting development from their human-health work, Cemplicity, a world leader in Patient-Reported Measures software, has just launched its first animal-health outcomes programme, designed to improve care for our canine friends suffering from arthritis. CVS group, one of the UK’s largest veterinary service providers with over 500 surgeries across the UK, Netherlands and the Republic of Ireland, ...

10 Nov 2021

Patient-Centric Healthcare Innovator Leading the Charge on Equity in the Tech Sector

By |2022-07-24T22:15:28+00:00November 10, 2021|Company News|

As a business on a mission to create a more equitable healthcare system for all; fairness, representation and inclusion are in the DNA of Cemplicity’s business model. Designed to empower people who are under-served by their health systems, Cemplicity and its clients share the same motivation to level the playing field when it comes to patient experiences and outcomes. ...

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