In this paper, we explore the link between patient experience ratings and hospital operating margins. Our analysis is based from almost 3,000 USA hospitals making the findings robust. It suggests that patient experience ratings are a leading indicator that could signal financial stressors before they manifest, highlighting the importance of actively tracking these metrics.

Download the full report to learn about the key findings from the analysis. This article is the first in a series of technical investigations into patient feedback data. We are applying a statistical lens to the data collected from our Cemplicity community to uncover valuable insights.