The Cemplicity Aim
A powerful patient voice
We believe every patient should have the opportunity to tell their story and that a patient’s positive view of their own health is the ultimate measure of success.
Cemplicity is a Software-as-a-Service company. We work with world leaders in Patient Experience and Patient Reported Outcomes, capturing and reporting patient feedback and helping teams take action to improve. We want to be known as people who are committed to real improvement – both for individual patients receiving care and also the greater efficiency and quality of international health systems.
Things you may find interesting
Our goal is to enable every single patient in a health system to give feedback on their experiences and health outcomes.
Cemplicity delivers programmes based on the work of the world’s most respected academics and improvement specialists including the Picker Institute, KPMG, Behaviour & Attitudes, Buzz Channel and Point & Associates.
Our aim is to step across the mountains of data that exist in health systems, to provide a clear and timely view of system and service performance from the patients’ perspective.
By committing to health, we have committed to the very highest standards of respondent privacy.
Data security is at the core of our product design as a cloud-based, SaaS product. We have worked with public health sector clients for a number of years, receiving patient contact details into our system to enable invitations to be sent.Our Stories
Getting visibility of client experiences in the challenging field of community care
Cemplicity has recently launched its first Community Care client experience programme, adding to our range of work across inpatients, outpatients, ED, primary care and Patient reported outcomes. Community care settings have specific differences and challenges including the need to touch base with clients over time (rather than just once after a service interaction or treatment) and the range of conditions that clients may be receiving care for, including aspects that make it difficult for a client to respond directly e.g. due to cognitive impairment.
These factors are also key considerations in designing programmes for aged care in residential settings.
Our multi-mode approach (using paper, email, SMS and tablets) is critical in the design of these programmes as well as clear strategies for reaching clients and their families, or at least ensuring responses are independent of carers working with the person from whom feedback is sought. There are no silver bullets or ‘one solution fits all’ for programmes in the community or aged care settings but we continue to learn and observe different approaches around the world and can actively contribute to design decisions to make your programme useful and robust.
Growing attention on the value of patient reported outcomes
This at-scale PROMs survey across a number of surgical procedures, using the EuroQol EQ-5D-5L Quality of Life survey, provides a powerful new perspective of service quality. With changes in patients’ health reported by surgeon and facilities we will be well placed to draw attention to consistently excellent outcomes and opportunities for improvement.
Policy makers and health sector funders are increasingly shifting attention to outcomes-based measurement aiming to shift funding towards successful outcomes rather than simply ‘services delivered’. In more advanced health systems, money has already been allocated for outcome-based payments. Mechanisms such as patient experience and patient-reported outcome measures are being adopted as one of the bases for payments.
Increasingly, we see Cemplicity’s ability to implement large scale programmes with wide and timely reach across patient populations as key to enabling outcomes-based funding. A large volume of feedback from representative populations, delivered on a timely basis, is key to robust measurement that people will trust and support as the basis for payments.