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Privacy Policy

The privacy of your customers is very important to Cemplicity.

This Privacy Policy discloses how Cemplicity collects, protects, uses and shares Personal Information gathered from You (including information provided to Cemplicity in relation to Your Customers).

Unless the context otherwise requires the capitalised definitions in this Privacy Policy are to have the same meaning as in the Service Terms of Use, which You should read together with this Privacy Policy and Cemplicity’s Security Policy.

By accessing the Cemplicity Website and using the Service, You consent to the terms of this Privacy Policy and agree to be bound by it and our Service Terms of Use.

All Personal Information is collected in a fair and non-intrusive manner, with Your voluntary consent. In this respect, You warrant that all Personal Information gathered in relation to Your Customers has been obtained in compliance with all applicable laws, regulations and codes in connection with such information.  Cemplicity respects Your privacy and that of Your Customers and other users of its Service that may choose to provide Personal Information. We recognise the need for appropriate protections and management of personal information that You provide to us.

The Service involves the storage of Data about a company or individual. That Data may include personal information. “Personal Information” is personal information about an identifiable individual. In this regard, Cemplicity may collect Personal Information directly from You when You: (a) register to use the Service; (b) use the Service; (c) contact Cemplicity; and (d) visit the Website.

In an effort to comply with the law, and our commitment to protect Your Personal Information, we provide the following, which discloses our policies that apply to our Service.

Collection of data

Where the collection of Personal Information is necessary, You will be aware that such information is required because You will have to provide personal details when utilising or enquiring about our Service. The Personal Information that You submit is gathered only on a voluntary basis; You may choose not to provide Personal Information which may mean that You will be unable to access certain services.

Through Your use of the Service, Cemplicity may also collect information from You about a third-party, such as Your Customers. If You provide Cemplicity with Personal Information about a third-party, You must ensure that You are authorised to disclose such Personal Information to Cemplicity and that, without Cemplicity taking any further steps required by applicable data protection or privacy laws, Cemplicity may collect, use and disclose such information for the purposes described in this Privacy Policy. You should take reasonable steps to ensure that the individual concerned is aware of and/or consents to the various matters detailed in this Privacy Policy, including the fact that their Personal Information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, Cemplicity’s identity, and how to contact Cemplicity.

Where requested to do so by Cemplicity, You must assist Cemplicity with any requests by the individual to access or update the Personal Information that You have collected from them in relation to the Service.

Disclosure of data

Cemplicity will use the information received to provide Cemplicity’s Service and any related services that You may request. By using the Service, You consent to Your Personal Information being collected, held and used to provide the Service and any other use that You may authorize from time to time. You also warrant that Your Customers consent to their Personal Information being received and used  by Cemplicity for the purpose of providing the Service and other uses as outlined in the Service Terms of Use and this Privacy Policy.

We do not sell Personal Information to third parties. Except as described in this Privacy Policy, our Service Terms of Use and our Security Policy, Cemplicity will not disclose or share any Personal Information that You or Your Customers provide with a third party, unless You request or consent to such disclosure, or unless such disclosure is required or authorised by law. Cemplicity reserves the right to disclose Personal Information to a third party if a law, regulation, search warrant, subpoena, or court order legally requires or authorises us to do so.

Any information collected by Cemplicity will be treated confidentially.

Please remember that any information You reveal, including personally identifiable information in a public forum such as a discussion forum or a chat, is not subject to this Privacy Policy and can be seen by third parties unrelated to Cemplicity. It is therefore important that You carefully consider what information you disclose in these areas. It is also Your responsibility to keep Your password to the Service safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change Your password within the Service.

You acknowledge and agree that Cemplicity may aggregate non-personally identifiable data about You and / or Your Customers. This data will in no way identify You or Your Customers, or any other individual. You acknowledge and agree that Cemplicity may use such aggregated non-personally identifiable data to: (a) assist Cemplicity to better understand how its customers are using the Service; (b) provide Cemplicity customers with further information regarding the uses and benefits of the Service; (c) enhance productivity and general ‘know-how’, including by creating insights from such aggregated data to develop industry benchmarking insight; and (d) to improve the Service.

You also acknowledge, agree and consent to Cemplicity using data collected from You when using the Service to identify candidates for Cemplicity’s ‘Customer Experience Improvement Awards’.

Cookies Internet Users

In addition to Personal Information, we use data collection devices such as “cookies” on certain web pages to help analyse our web page flow and measure promotional effectiveness. Cookies are pieces of information a website sends to an individual’s hard drive while they are viewing the website. Cookies allow the Website to remember important information that will make Your visit to the site more useful. We use cookies to help improve Your future visits. If You do not wish to receive a cookie or if You wish to set Your browser to warn You each time a cookie is being sent, or if You wish to turn off all cookies, use the options on Your browser to assist You. The Help option on Your browser may assist You in changing Your cookie preferences.

Links to other web sites and third-party applications

This Privacy Policy applies to the collection of Personal Information by Cemplicity associated with the provision of its services to You. The Cemplicity website (www.Cemplicity.com) may contain links to third party web sites for Your convenience and information. Cemplicity does not control those sites or their privacy practices. We do not endorse or make any representations about third party web sites. The personal data You choose to give to unrelated third parties is not covered by this Privacy Policy. We encourage You to review the privacy policy of any company or web site before submitting Your Personal Information. Some third parties may choose to share their personal data with Cemplicity; that sharing is governed by that third party’s privacy policy.

The Service may allow You to transfer Data, including Your Personal Information, electronically to and from third-party applications. Cemplicity has no control over, and takes no responsibility for, the privacy practices or content of these applications.

Our Use of Your Information

We use the Personal Information provided by You and Your Customers so that we can provide You with the Service and any related services You may request. We have tailored this Privacy Policy to adequately inform You of the use of Your Personal Information.

By providing Personal Information to Cemplicity, You agree and acknowledge that Cemplicity may use such information to contact You for the future marketing of Cemplicity services, unless otherwise advised by You.

Storage, Retention and Accuracy of Personal Information

Cemplicity currently holds all Personal Information provided by You (including Your Customers Personal Information) on servers located in New Zealand, Australia and Singapore. If the location of our servers changes in the future, we will update this Privacy Policy. You should review our Privacy Policy regularly to keep informed of any updates.

All Data, including personal and non-personal information, that is entered into the Service by You, or automatically imported on Your instruction, is transferred to Cemplicity’s servers as a function of transmission across the Internet. By using the Service, You consent to Your Personal Information being transferred to our servers as set out in this Privacy Policy. The server host’s role is limited to providing a hosting and storage server to Cemplicity. If You do not want Your Personal Information to be transferred to a server located in these locations You should not provide Cemplicity with Your Personal Information or use the Service.

Cemplicity ensures that Personal Information is safeguarded against loss, access, use, modification, disclosure or other misuse. All reasonable steps are taken to prevent unauthorised use or disclosure of the Personal Information provided by You and Your Customers. However, we cannot give an absolute assurance that such information will be secure at all times given the nature of information shared over the internet. We will advise You as soon as reasonably possible upon discovering a security breach where there has been unauthorized access to any Personal Information provided by You or Your Customers or if it has been lost.

You acknowledge that Cemplicity will retain all Personal Information provided by You and Your Customers only for as long as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws and Your consent (including Your Customers consent) to such purpose(s) remains valid after termination of our relationship with You.

Cemplicity takes all reasonable steps to ensure that the Personal Information You and Your Customers provide is accurate, up-to-date, complete, relevant and not misleading.

Contact Information

You may contact us to access, or request correction or deletion of Your Personal Information. However, if You have any complaints or any questions relating to this Privacy Policy, please do not hesitate to contact us.

Changes to our Privacy Policy

Cemplicity reserve the right to modify this Privacy Policy at any time; the changes will always be updated and posted on our website, so please review it frequently. If we make material changes to this policy, we will notify You in this Privacy Policy, by email, or by means of a notice on our home page. Your continued use of the Service will be deemed acceptance of any amended version of this Privacy Policy.