The privacy of your customers is very important to Cemplicity.
All Personal Information is collected in a fair and non-intrusive manner, with Your voluntary consent. In this respect, You warrant that all Personal Information gathered in relation to Your Customers has been obtained in compliance with all applicable laws, regulations and codes in connection with such information. Cemplicity respects Your privacy and that of Your Customers and other users of its Service that may choose to provide Personal Information. We recognise the need for appropriate protections and management of personal information that You provide to us.
The Service involves the storage of Data about a company or individual. That Data may include personal information. “Personal Information” is personal information about an identifiable individual. In this regard, Cemplicity may collect Personal Information directly from You when You: (a) register to use the Service; (b) use the Service; (c) contact Cemplicity; and (d) visit the Website.
In an effort to comply with the law, and our commitment to protect Your Personal Information, we provide the following, which discloses our policies that apply to our Service.
Collection of data
Where the collection of Personal Information is necessary, You will be aware that such information is required because You will have to provide personal details when utilising or enquiring about our Service. The Personal Information that You submit is gathered only on a voluntary basis; You may choose not to provide Personal Information which may mean that You will be unable to access certain services.
Where requested to do so by Cemplicity, You must assist Cemplicity with any requests by the individual to access or update the Personal Information that You have collected from them in relation to the Service.
Disclosure of data
Any information collected by Cemplicity will be treated confidentially.
You acknowledge and agree that Cemplicity may aggregate non-personally identifiable data about You and / or Your Customers. This data will in no way identify You or Your Customers, or any other individual. You acknowledge and agree that Cemplicity may use such aggregated non-personally identifiable data to: (a) assist Cemplicity to better understand how its customers are using the Service; (b) provide Cemplicity customers with further information regarding the uses and benefits of the Service; (c) enhance productivity and general ‘know-how’, including by creating insights from such aggregated data to develop industry benchmarking insight; and (d) to improve the Service.
You also acknowledge, agree and consent to Cemplicity using data collected from You when using the Service to identify candidates for Cemplicity’s ‘Customer Experience Improvement Awards’.
Cookies Internet Users
Links to other web sites and third-party applications
The Service may allow You to transfer Data, including Your Personal Information, electronically to and from third-party applications. Cemplicity has no control over, and takes no responsibility for, the privacy practices or content of these applications.
Our Use of Your Information
By providing Personal Information to Cemplicity, You agree and acknowledge that Cemplicity may use such information to contact You for the future marketing of Cemplicity services, unless otherwise advised by You.
Storage, Retention and Accuracy of Personal Information
Cemplicity ensures that Personal Information is safeguarded against loss, access, use, modification, disclosure or other misuse. All reasonable steps are taken to prevent unauthorised use or disclosure of the Personal Information provided by You and Your Customers. However, we cannot give an absolute assurance that such information will be secure at all times given the nature of information shared over the internet. We will advise You as soon as reasonably possible upon discovering a security breach where there has been unauthorized access to any Personal Information provided by You or Your Customers or if it has been lost.
You acknowledge that Cemplicity will retain all Personal Information provided by You and Your Customers only for as long as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws and Your consent (including Your Customers consent) to such purpose(s) remains valid after termination of our relationship with You.
Cemplicity takes all reasonable steps to ensure that the Personal Information You and Your Customers provide is accurate, up-to-date, complete, relevant and not misleading.