From large, complex, national, enterprise projects right through to simple individual PROMS instances where you might only have a hundred patients each year. These case studies are a taster for the variety and the focus on delivering continual improvement within a health service.
Southern Cross Healthcare shares valuable lessons from their process to embed patient feedback and insights across the organisation to drive patient-led improvements.
Bon Secours Health System is Ireland’s largest independent hospital group. It’s renowned for the quality of its service provision coupled with a rich tradition in healthcare.
InHealth sought out Cemplicity to redesign their patient experience programme so that it could drive accurate measurement and improvement.
The Peke Waihanga Artificial Limb Service provides a critical health service to enable people with artificial limbs to live independent and productive lives.
MercyAscot’s heritage goes back over 117 years, they are now one of New Zealand’s largest private facilities, with over 650+ staff across three sites.
Southern Cross Health Society (SCHS), a member owned friendly society, is New Zealand’s largest health insurer, with over 850,000 members.
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