Success Stories

North Downs Hospital, part of Ramsay Heath Care UK achieved outstanding response rates for their Hip and Knee PROMs.

NHS Sussex embarked on a journey to establish their first unified outcomes data set to better understand and improve the care provided to patients.

Mercy Dunedin shares how they integrate patient feedback into strategic and operational activities to drive continuous improvement and deliver exceptional care.

National Screening Service recently tested the feasibility of moving from traditional paper-based surveying of patients being screened, to real-time capture of patient views.

Bon Secours Health System is Ireland’s largest independent hospital group. It’s renowned for the quality of its service provision coupled with a rich tradition in healthcare.

Southern Cross Healthcare shares valuable lessons from their process to embed patient feedback and insights across the organisation to drive patient-led improvements.

The Peke Waihanga Artificial Limb Service provides a critical health service to enable people with artificial limbs to live independent and productive lives.

MercyAscot’s heritage goes back over 117 years, they are now one of New Zealand’s largest private facilities, with over 650+ staff across three sites.

Southern Cross Health Society (SCHS), a member owned friendly society, is New Zealand’s largest health insurer, with over 850,000 members.