CASE STUDIES

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We work across many different types of clients.  From large, complex, national, enterprise projects right through to simple individual PROMS instances where you might only have a hundred patients each year.  These case studies are a taster for the variety and the focus on delivering continual improvement within a health service.

Southern Cross Health Society Logo

Southern Cross Health Society (SCHS), a member owned friendly society, is New Zealand’s largest health insurer, with over 850,000 members.

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BOPDHB Logo

Bay of Plenty DHB quickly took up the option for higher frequency surveying, seeing this as an opportunity to create a real-time patient feedback loop.

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Inhealth Logo

InHealth sought out Cemplicity to redesign their patient experience programme so that it could drive accurate measurement and improvement.

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NZALS Logo

The New Zealand Artificial Limb Service (NZALS) provides a critical health service to enable people with artificial limbs to live independent and productive lives.

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NATIONAL PATIENT EXPERIENCE SURVEY

In 2014 New Zealand’s Health Quality and Safety Commission embarked on an ambitious journey to introduce The National Patient Experience Survey

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