Post-Discharge Surgical Site Infection Surveillance at Allevia Hospitals

Ensuring no patient is overlooked after surgery

Allevia Hospitals has strengthened surgical site infection surveillance by improving how post-discharge patient feedback is captured and acted on.

With Cemplicity, Allevia moved from paper-based follow-up to automated digital surveys by SMS and email, giving patients a simple way to report wound concerns after leaving hospital. This has helped the Infection Prevention and Control team identify potential infections earlier, focus follow-up where it is needed most, and reduce reliance on manual tracking.

The results are significant: Allevia’s response rate increased from 24% with paper surveys to 59% digitally, giving the team richer data and greater confidence that post-discharge issues are not being missed.

By combining patient-reported feedback with existing clinical reporting, Allevia has created a more complete and efficient SSI surveillance model that supports safer care and continuous improvement at scale.