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Success StoriesMichael Hayward2026-03-23T16:48:10+00:00

Success Stories

We work across many different types of clients from large, complex, national, enterprise projects right through to simple individual PROMS instances where you might only have a hundred patients each year. These case studies are a taster for the variety and the focus on delivering continual improvement within a health service.

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PROMs

Unlocking the Power of Digital PROMs with Ramsay Health Care UK

Unlocking the Power of Digital PROMs with Ramsay Health Care UK

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PREMs

A Story of Customer Excellence Through Continuous Improvement

A Story of Customer Excellence Through Continuous Improvement

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PROMs

Driving a Culture of Improvement: NHS Sussex’s Journey

Driving a Culture of Improvement: NHS Sussex’s Journey

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SSI

Post-Discharge Surgical Site infection Surveillance at Allevia Hospitals

Post-Discharge Surgical Site infection Surveillance at Allevia Hospitals

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PREMs

How Mercy Hospital Dunedin Harnesses Feedback for Continuous Improvement

How Mercy Hospital Dunedin Harnesses Feedback for Continuous Improvement

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PROMs

Transforming Physio Care: The Dual Impact of PROMs for Patients and Clinicians

Transforming Physio Care: The Dual Impact of PROMs for Patients and Clinicians

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PROMs

Harnessing the Value in PROMs: Lessons from Pure Sports Medicine

Harnessing the Value in PROMs: Lessons from Pure Sports Medicine

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PREMs

Transforming Patient Feedback into Quality Measurable Data

Transforming Patient Feedback into Quality Measurable Data

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Staff Engagement

Using Patient Feedback to Celebrate Exceptional Surgeons and Boost Morale

Using Patient Feedback to Celebrate Exceptional Surgeons and Boost Morale

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PROMs

Achieving Outstanding PROMs Response Rates: North Downs Hospital

Achieving Outstanding PROMs Response Rates: North Downs Hospital

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PREMs

How a Patient Experience Specialist Turns Feedback into Action

How a Patient Experience Specialist Turns Feedback into Action

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PREMs

How Ireland’s National Screening Service Achieved 50% SMS Response Rates

How Ireland’s National Screening Service Achieved 50% SMS Response Rates

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PREMs

How Southern Cross Healthcare Brought the Patient Voice to Life Across their Organisation

How Southern Cross Healthcare Brought the Patient Voice to Life Across their Organisation

The Peke Waihanga Artificial Limb Service provides a critical health service to enable people with artificial limbs to live independent and productive lives.

Case Study

Southern Cross Health Society (SCHS), a member owned friendly society, is New Zealand’s largest health insurer, with over 850,000 members.

Case Study

Physiotherapy New Zealand leveraged data to improve patient outcomes, address equity gaps, and strengthen healthcare advocacy.

Client Story

UAE-CTA Paul

Want to know more about our solutions? Speak to our expert.

Paul Millett, Director of Global Business Development