Data Protection

At Cemplicity, data protection is at the heart of how we build our company and platform. As a a platform to capture the patients voice, we have designed our systems and processes to meet the highest standards of data privacy and security. Our foundation is built on compliance with the EU’s General Data Protection Regulation (GDPR), ensuring lawful, transparent, and secure handling of personal data. These same principles extend seamlessly into other jurisdictions which allows us to comply with regulations like HIPAA in the United States, and the local regulations of the UAE, South Africa, Australia, UK and New Zealand. We apply the “minimum necessary” rule and rigorous safeguards to protect sensitive health information. We adopt a global best-practice approach which means that wherever our clients are based, they can be confident that Cemplicity’s platform is engineered to protect patient data with uncompromising care and compliance.

Cemplicity is a global company operating across multiple jurisdictions, including the United Kingdom, Europe, Australia, New Zealand, the United Arab Emirates, and other markets. Each region uses slightly different terminology to define personal health information—such as “Personal Data”, “Health Information”, or “Personal Health Information”—but the underlying principles remain consistent. Across all jurisdictions, healthcare providers must balance two essential responsibilities: delivering the best possible care to patients while safeguarding their right to privacy and protecting their information from inappropriate use.

At Cemplicity, we take responsibility for helping providers meet both obligations. Our platform is designed to improve patient outcomes while upholding the highest standards of privacy, security, and compliance in every market we serve.

To deliver meaningful insights that support better care, we collect data directly from patients through carefully designed surveys and reporting tools, this can be mapped directly to feeds from the Hospitals electronic health records or patient management systems. This data may include feedback on experiences, outcomes, and aspects of care quality. We ensure that only the information necessary for the agreed purpose is gathered, and we never use or share data beyond what is legally permitted or contractually agreed.

Protecting patient data is central to how we operate. Our platform is built on a robust security framework that aligns with global best practices and local legal requirements. This includes encryption, secure in-region hosting, strict access controls, and continuous monitoring. We regularly audit our systems and train our people to ensure we stay ahead of emerging risks.

Healthcare regulations vary across regions, and requirements differ between public and private providers. To meet these obligations, our SaaS infrastructure is designed for flexibility. We host data within the region of origin to comply with local laws and can rapidly deploy new hosting environments in additional markets as needed. Today, we maintain environments in all major countries where we operate, giving providers and patients confidence that their data is handled securely, locally, and in full compliance with regional requirements.