In our early days, when Cemplicity co-founder Nick Macdonald and I were working out of my garage, we’d say to people, “Give us a go and not only will you reach many more patients, we promise it will cost you less than your current PREMs process”. It was a safe bet because we were guaranteed to save companies ...
Evidence is clear that if you listen to patients and improve their experiences you will achieve better clinical outcomes and safer care.. But in spite of this evidence, actively measuring patient experiences is sometimes still thought of as an optional extra, involving grumbles about car parking, hospital food and delayed appointments. Clinical effectiveness, patient safety and dealing with ...
At Cemplicity, our vision is not just about building great technology, it's about enabling genuine improvement in patient experiences of care. As such, we are constantly learning from how our client's implement programmes. We look at what mistakes they made in the past and how they can get better. Over the years, this has lead us to develop ...
I want to draw attention to a study recently published in the New Zealand Medical Journal on non-response bias to a national hospital inpatient experience survey run using Cemplicity technology. The study was conducted by Michael Thomson, Megan Pledger, Richard Hamblin, Jackie Cumming and Essa Tawfiq (2018) and can be read in full here. Response rates is one ...
Perspective on the EY Future of Health Survey 2018. Something that caught my eye out of the US last week was EY’s most recent Future of Health Survey. In this US survey of 2,455 consumers, 152 clinicians and 195 executives, EY sought to understand how people think digital technologies will improve overall population health and which strategic initiatives ...
In recent months we have been heads down, tails up delivering an inpatient experience programme across 40 public hospitals in Ireland. It would have to have been one of the most interesting projects we have worked on and there are several aspects worth mentioning. One of our first observations is the importance of an effective communication strategy. The ...
People who know Cemplicity, know that our concern is to improve patient experience of care, not just to measure patient experiences. We know that technology itself does not bring about better experiences for patients; it’s an important enabler but it’s what our clients do with the feedback that matters. This is a big reason we often work in ...
After years of evidence gathering and preparation and several months very hard work, the Ireland Government has delivered what we regard as the most successful inpatient experience programme ever run. Working with Picker Institute Europe, the programme management (representing three different Government departments and agencies), adopted what can only be regarded as a Gold Standard approach to their ...
