Thought Leadership

Does the timing of surveys matter?

Last week, Josh, who leads our London-based account management team, mentioned an interesting snippet from one of our clients which brought to life an important attribute of a well-designed patient experience (PREMs) programme. Our recommendations to clients are based on published evidence and also our experience from across our client base of what works and what doesn’t. We pay ...

By |2022-10-13T01:09:24+00:00October 12, 2022|Thought Leadership|

Quarterly Reflections

The borders are open, but do we need to leave? With borders opening up around the world, it's been interesting to see how quickly the business world has leapt at the chance to head overseas. Planes are filled with people visiting clients, introducing partners and meeting staff for the first time. And I'm not immune – I've just booked ...

By |2022-08-17T02:53:52+00:00July 25, 2022|Thought Leadership|

Patient safety through SSI surveillance

As World Patient Safety Day is once again marked around the globe, we reflect on how our Surgical Site Infection Programme helped one of our clients live its mantra of “do no harm.” For MercyAscot, one of New Zealand’s largest private surgical facilities, nothing is more important than patient safety. “It is core. We live and breathe it ...

By |2022-07-24T22:16:49+00:00October 4, 2021|Thought Leadership|

Long Covid symptom tracking in real-time for real results

Cemplicity is proud to be working with the Integrated Care System ‘Healthier Together’ - a partnership between health and care organisations in Bristol, North Somerset and Gloucestershire - to bring real-time symptom tracking of Long Covid patients to every member of the rehabilitation journey. Long Covid has been identified as a syndrome that affects people in many various ...

By |2021-06-30T01:23:25+00:00May 7, 2021|Thought Leadership|

95% response rate is possible

We always get a lot of questions about when and how to send surveys (i.e., survey timing post-discharge, email vs SMS), which questions to use (i.e., general, or condition-specific validated question sets) and what they should look like to be mobile and patient-friendly. But above all else, the questions we seem to get the most are always: “What ...

By |2022-07-24T22:25:25+00:00December 7, 2020|Thought Leadership|

How new technology applied to PROMs enables value-based funding mechanisms like never before

Due to the plethora of evidence of the value of transitioning from fee-for-service to value-based funding mechanisms in healthcare, funders/payers are increasingly looking to mechanisms providers are paid based on patient health outcomes. Effectively, this means that rewards are given for helping patients improve their health, reducing readmission rates, adhering to medicine and feeling like the result of ...

By |2022-08-17T03:01:17+00:00December 1, 2020|Thought Leadership|

How do PREMs and PROMs work together?

Patient-Reported Experience Measures (PREMs) and Patient-Reported Outcome Measures (PROMs) are terms that are easily used and sound the same. However, even though they are complementary, they are also very different, especially when we consider what they measure and can achieve when used effectively. In this article we look at how PREMs and PROMs can work together. Patient-Centred Care ...

By |2021-04-09T01:25:28+00:00November 13, 2020|Thought Leadership|

The Benefits of ePROs in an Orthopaedic Setting

Health organisations worldwide are recognising the value of incorporating Patient-Reported Outcomes (PROs), or Patient-Reported Outcome Measures (PROMs), into their clinical healthcare practices. In particular, orthopaedic clinics are prime candidates for PRO-enhanced care as much of the success of orthopaedic procedures relies on the patient's commitment to follow their recovery programme. However, many clinicians object to the use of ...

By |2021-04-09T01:40:17+00:00October 13, 2020|Thought Leadership|

Gender and Ethnicity

So, I recently had one of my worst fears realised: someone called a survey of mine racist. Now for any survey creator or anyone whose work is shared publicly, in terms of social crimes, when you're criticised of offending or excluding members of society, it doesn't get much worse than that. For some, asking others about demographic information ...

By |2021-04-09T02:00:47+00:00September 15, 2020|Thought Leadership|

Making PROMs easy for clinicians, and your patients

Patient-Reported Outcome Measures (PROMs) are becoming increasingly popular for payers and regulators to assess the value of services being delivered. This can create tension, if the clinical community feels they are being forced down a particular road that is not conducive to better decision making or that cuts across the relationship between doctor and patient. It doesn’t have ...

By |2022-08-17T03:04:45+00:00September 7, 2020|Thought Leadership|
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