A potentially valuable insight from the analysis, and already well understood in other commercial sectors, is that a decline in patient experience ratings can be a predictor of declining financial performance. For senior leaders in healthcare, this underlines the value of patient experience ratings as a financial performance indicator as well as a quality and safety measure.Cemplicity published its ...
“If we don’t have a response rate of 80% or more, I’m not going to use the results. The people who don’t respond might be quite different to the ones that do”. (Anon.) Welcome to our world of response rate discussions in healthcare settings, where every patient voice matters. Our clients are experts in running health services and ...
Last week, Josh, who leads our London-based account management team, mentioned an interesting snippet from one of our clients which brought to life an important attribute of a well-designed patient experience (PREMs) programme. Our recommendations to clients are based on published evidence and also our experience from across our client base of what works and what doesn’t. We ...
The borders are open, but do we need to leave? With borders opening up around the world, it's been interesting to see how quickly the business world has leapt at the chance to head overseas. Planes are filled with people visiting clients, introducing partners and meeting staff for the first time. And I'm not immune – I've just ...
Cemplicity is proud to be working with the Integrated Care System ‘Healthier Together’ - a partnership between health and care organisations in Bristol, North Somerset and Gloucestershire - to bring symptom tracking patients to every member of the rehabilitation journey. Long Covid has been identified as a syndrome that affects people in many various ways, but it’s very ...
We always get a lot of questions about when and how to send surveys (i.e., survey timing post-discharge, email vs SMS), which questions to use (i.e., general, or condition-specific validated question sets) and what they should look like to be mobile and patient-friendly. But above all else, the questions we seem to get the most are always: “What ...
So, I recently had one of my worst fears realised: someone called a survey of mine racist. Now for any survey creator or anyone whose work is shared publicly, in terms of social crimes, when you're criticised of offending or excluding members of society, it doesn't get much worse than that. For some, asking others about demographic information ...
Today, many of us either know of someone living with a long-term condition or are dealing with one ourselves. Medical advancement and healthier lifestyles enable us to live longer with conditions ranging from arthritis and type-2 diabetes to cancer, which is no longer the death sentence it once was. While this is an achievement, it's also placing more ...
As nations around the world begin to emerge from lockdown and assess the economic, social, and mental ravages of the COVID-19 pandemic, there is no doubt that some nations were more successful in limiting the spread and damage of the virus than others. It has been a surreal experience, sitting in my home office in London and talking ...
Over past months, our healthcare workers have been asked to sacrifice their family life and personal health to care for our vulnerable loved ones. It is a powerful reminder that a healthcare system is only as good as its dedicated carers. Around the world nurses, doctors and carers are currently reporting unprecedented levels of mental and physical stress, ...
