Thought Leadership

There isn’t a single patient voice that shouldn’t be heard.

Every now and then we come up against the argument that “you cannot use email for contacting patients about feedback”. We tend to hear this immediately following a story of an elderly relative who once refused to look at a smart phone - though it is still a valid point. As a result of this, I often see ...

By |2023-02-08T23:35:57+00:00October 17, 2018|Thought Leadership|

Without patients there is no healthcare system. We must act for their sake.

As a starter for 10, who said the following about a healthcare system? “cause people often talk about being scared of change but for me I’m more afraid of things staying the same cause the game is never won by standing in any one place for too long” Actually, I don't think the writer was really talking about ...

By |2021-03-28T23:37:34+00:00October 3, 2018|Thought Leadership|

Australian health service providers commit to a home-grown approach to measuring health service quality

Big changes are afoot in how Australians give feedback on their experiences as patients of local health services, moving away from the traditional US based patient feedback approaches. Partly, this shift is driven by the availability of a new high quality, locally developed survey. It's also a result of technology advances that are allowing providers to adopt a ...

By |2023-02-08T23:39:01+00:00September 27, 2018|Thought Leadership|

The True Value of Patient Feedback

Why capture patient feedback on healthcare services? Here at Cemplicity, we specialise in helping healthcare organisations capture and use robust, actionable patient reported measures. We deliver simple service transformation programmes for small community providers, as well as large-scale, government led integrated care improvement projects. But how do we know capturing patient feedback has an impact? Are patient experience ...

By |2023-02-08T23:39:59+00:00September 21, 2018|Thought Leadership|

The SaaS Evergreen Advantage – Product Evolution

At Cemplicity, we’re a SaaS (Software-as-a-service) platform. There are many practical advantages for organisations to use SaaS including reduced cost-of-ownership, simple in-house IT capability requirements, low maintenance effort and a streamlined procurement process. I’m not going to talk about this well-documented list today but instead will focus on a more subtle and harder to quantify aspect often overlooked in ...

By |2023-03-13T03:36:18+00:00September 21, 2018|IT Leadership, Thought Leadership|

International Forum on Safety and Quality in Healthcare

Cemplicity alongside our partner, KPMG Australia, are sponsoring the International Forum on Safety and Quality in Healthcare in early September and I am fortunate to be attending. This is the first time this highly regarded BMJ/IHI-run conference has made its way to Australia so it's little wonder that the conference has sold out. The primary themes of the ...

By |2023-03-15T00:49:05+00:00September 4, 2018|Life at Cemplicity, Thought Leadership|

Why the FFT Question alone is not enough

Evolving the Friends and Family Test (Part 2) In my last Friends and Family Test (FFT) blog, I outlined the significant benefits of a digital first approach: Reaching more people Building bigger datasets Reducing the burden on staff, and Ensuring feedback reaches staff in a timely way. In this blog I want to talk about the FFT question ...

By |2023-02-08T23:55:36+00:00August 19, 2018|Thought Leadership|

Evolving the Friends and Family Test (Part 1)

Many of Cemplicity’s clients and colleagues in Australia, New Zealand and Ireland look to the NHS as the exemplar of a patient centred health service. It was therefore with great excitement I packed up the family and moved to the UK to become both a patient of the system and to join the UK patient-reported measures industry. As ...

By |2023-02-09T00:06:54+00:00July 30, 2018|Thought Leadership|

Patient stories – ‘evidence not anecdote’

It’s a fascinating experience to become a patient of a different health system. Having recently moved to the UK from New Zealand, I’ve discovered this first hand. The pride UK citizens have in the NHS was apparent in the last Olympic Games. I’ve never come across a public institution so valued by its people. Perhaps reflecting this close ...

By |2023-03-13T03:42:07+00:00July 23, 2018|Thought Leadership|

Observations on an Ireland Healthcare Summit

Day 1 at the Future Health Summit. Always great to get out of the office and hear people from across the Irish health sector talk about what is going well and what isn’t. What I particularly enjoy about this conference is the inspiring speakers from other European countries. As several people emphasised, it isn’t about copying other health ...

By |2023-02-09T00:12:24+00:00May 28, 2018|Life at Cemplicity, Thought Leadership|