Customer Success stories

Learning and evolving through engaging with our users

My days constantly revolve around finding new ways to gather and interpret insights which will improve our understanding of our users: what they like and don’t like, what they’re using or not, and why that might be the case. The need to answer these questions and many others have driven me to revisit a time when I was ...

By |2021-03-28T22:40:38+00:00March 19, 2019|Customer Success stories|

The Evolution of Customer Success: Its Journey in SaaS So Far

Thoughts on Customer Success: The Journey So Far We live in an on-demand, subscription-based world. Customers now have more power than ever and technologies have become increasingly integrated and immersive in our everyday lives. Simply delivering a product that customers are willing to pay for is no longer enough. You’ve got to continually prove to the customer that ...

By |2021-03-29T03:41:11+00:00March 27, 2018|Customer Success stories|
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