In June this year, I had the pleasure of being on a panel at London Tech Week, discussing the barriers to entry to the UK market and the challenges of running a UK team out of Australia and NZ (timezone, timezone timezone). As I looked out over the audience, I asked whether any companies in the room were Digital ...
We’d like to welcome Sports Surgery Clinic to the Cemplicity community. We’re excited to be working with this leading Dublin-based, private orthopaedic hospital, specialising in orthopaedic surgery and sports medicine. We will be going live with our real-time patient experience monitor next month and are looking forward to learning more about their service over the coming years. Two of ...
The HSE National Screening Service (NSS) in Ireland runs three national cancer screening programmes, for breast, bowel, and cervical cancer. About 1,000,000 people are eligible to take part in one of the three programmes each year, an impressive figure for a population of 5,000,000. One of the most rewarding areas I’m involved with is in preventative health services and ...
Allied Health Professions Australia (AHPA) have partnered with Cemplicity, to build awareness about effectively capturing patient experience and how to use it to benefit patient outcomes and allied health practice. AHPA is the recognised national voice for allied health professions, representing and advocating for the role of allied health professionals in health, aged care, disability, education and all systems ...
In early 2021, Cemplicity split up the existing Customer Success function into two components – Customer Success and Account Management. At the time, I recall being conscious that “Customer Success” can feel a bit like ‘corporate speak’. It seemed like the type of change a large global corporate would implement to save a few dollars. I can imagine the ...
Cemplicity has partnered with Counties Manukau Health to launch a COVID Screening Tool that remotely screens patients using the regionally agreed COVID screening questions prior to their appointment; a requirement for all patients and their whānau, and visitors to answer prior to entering our Healthcare Facilities. Throughout the recent COVID outbreak, the Manukau Super Clinic had been using an ...
In an exciting development from their human-health work, Cemplicity, a world leader in Patient-Reported Measures software, has just launched its first animal-health outcomes programme, designed to improve care for our canine friends suffering from arthritis. CVS group, one of the UK’s largest veterinary service providers with over 500 surgeries across the UK, Netherlands and the Republic of Ireland, ...
As a business on a mission to create a more equitable healthcare system for all; fairness, representation and inclusion are in the DNA of Cemplicity’s business model. Designed to empower people who are under-served by their health systems, Cemplicity and its clients share the same motivation to level the playing field when it comes to patient experiences and outcomes. ...
Cemplicity is working with The Ministry of Business, Innovation and Employment (MBIE) to digitally capture feedback from people staying in all Managed Isolation and Quarantine (MIQ) facilities in New Zealand. “Cemplicity, an experienced health research agency, has been contracted by MBIE to implement this survey” – The Ministry of Business, Innovation and Employment (MBIE) Managed Isolation and Quarantine ...
Mercy Hospital is seeing an 80% uplift in patient feedback after implementing a new real-time PREMs programme with patient reported software specialist Cemplicity. The respected not-for-profit is a healthcare provider which runs a campus of four facilities in Dunedin, New Zealand catering for patients across the Otago and Southland regions. It now has response rates of 56% from all ...
