How it works

Using Cemplicity is as easy as 1, 2, 3

As healthcare specialists, Cemplicity is designed to be easy to integrate into any healthcare team, workflow and system.

How it works

Using Cemplicity is as easy as 1, 2, 3

As healthcare specialists, Cemplicity is designed to be easy to integrate into any healthcare team, workflow and system.

How Cemplicity works step 1

DESIGN

Working with your devoted Cemplicity account manager, we’ll co-design a programme that builds on our experience and your specific goals and needs.

We’ll make sure the right questions are asked of your patients at the right time and in a way that will optimise response rates. We’ll pay particular attention to keeping the demands on your IT team very light, so don’t worry if they don’t have capacity for extra projects, we’ll help you with that!

Our step by step approach keeps things simple and all the elements of a successful programme will be in place when we push the start button.

DESIGN

Working with your devoted Cemplicity account manager, we’ll co-design a programme that builds on our experience and your specific goals and needs.

We’ll make sure the right questions are asked of your patients at the right time and in a way that will optimise response rates. We’ll pay particular attention to keeping the demands on your IT team very light, so don’t worry if they don’t have capacity for extra projects, we’ll help you with that!

Our step by step approach keeps things simple and all the elements of a successful programme will be in place when we push the start button.

ASK

It’s time to start engaging your patients.

Through the design process we’ll have considered consent processes, the communication strategy, survey design and the timing and modes to capture feedback. Usually, we’ll have prioritised digital data capture (email, SMS and QR codes) so when we turn Cemplicity on, the responses are almost instant!

As responses start rolling in, its time to make sure all your staff are accessing results and bringing patient feedback into their day-to-day job, to make things better for patients.

How Cemplicity works step 2

ASK

It’s time to start engaging your patients.

Through the design process we’ll have considered consent processes, the communication strategy, survey design and the timing and modes to capture feedback. Usually, we’ll have prioritised digital data capture (email, SMS and QR codes) so when we turn Cemplicity on, the responses are almost instant!

As responses start rolling in, its time to make sure all your staff are accessing results and bringing patient feedback into their day-to-day job, to make things better for patients.

How Cemplicity works step 3

LEARN

One of the big benefits of working with a healthcare specialist like Cemplicity is that we understand the realities of frontline caring.

Your staff are busy and stretched, so we need to keep reporting simple and make it easy for staff to act without causing any additional workload. Our real-time alerts and dashboards (which are tailored to each user’s role) are proven to engage people in the feedback.

Our Customer Success team also springs into action to help with the “what now?”, sharing learnings from across our global client network and implementing our evidence-based Impact Pathway methodology to help you address your own priorities for improvement.

LEARN

One of the big benefits of working with a healthcare specialist like Cemplicity is that we understand the realities of frontline caring.

Your staff are busy and stretched, so we need to keep reporting simple and make it easy for staff to act without causing any additional workload. Our real-time alerts and dashboards (which are tailored to each user’s role) are proven to engage people in the feedback.

Our Customer Success team also springs into action to help with the “what now?”, sharing learnings from across our global client network and implementing our evidence-based Impact Pathway methodology to help you address your own priorities for improvement.

And, once you are up and running, Customer Success and your Account Manager will keep designing, asking and learning!

Our Impact Pathway is a continuous learning model, designed to optimise your programme as it embeds in your organisation as a core quality and safety tool.

Optimising response rates, ensuring results are representative of your patient community, applying an equity lens to results, stimulating staff engagement in results across all teams – all things that we’ll be talking to you about throughout our partnership.

And, once you are up and running, Customer Success and your Account Manager will keep designing, asking and learning!

Our Impact Pathway is a continuous learning model, designed to optimise your programme as it embeds in your organisation as a core quality and safety tool.

Optimising response rates, ensuring results are representative of your patient community, applying an equity lens to results, stimulating staff engagement in results across all teams – all things that we’ll be talking to you about throughout our partnership.

Benefiting everyone in healthcare

Have any questions?

Every organisation we work with has slightly different setup needs, but it’s possible to have you set up in as little as one day!

On average plan around 2 weeks for set up and QA time, once the survey questions are finalised.

There are two costs. A small cost to cover the set up of the programme and then an annual subscription. The main determinant of the subscription is the number of patients being surveyed each year.

Many clients run more than one programme with us, and the subscription for each additional programme reduces significantly.

Things that add to the setup cost are additional languages, Single Sign On, and integration with your patient management system etc.

We have a library of validated PREMs and PROMs surveys, but we can also help you design your own surveys if there are specific things you really want to know. There’s really no limit. Surveys can also run in any language.

Yes.

A number of our programmes still incorporate paper surveys. Digital surveys (e.g. email, SMS and QR codes) are cheaper to run, can achieve excellent response rates and mean you get to hear from patients much more quickly.

The time we may recommend adding paper surveying is if this is necessary to achieve results that represent all your patients cohorts. Cemplicity brings this equity lens to all our work and will be the first to raise the topic of additional survey modes if necessary.

You and your patients do.

We ask permission to use deidentified, aggregated data for benchmarking and provide insights for system-wide improvement. But we do not own the data.

Want to know more?

See how easy it is to introduce Cemplicity to your healthcare organisation. Get in touch with our experts today.