Submitting PROMs data to PHIN just got easy.

Cemplicity is an established supplier of PHIN data that is already working with hospitals across the United Kingdom. We support you every step of the way from set-up, rollout and reporting to PHIN and other regulatory bodies.

We’ve got the mandated PROMs surveys ready so you can get started. Easy!

   Oxford Hip & Knee

   Cat-PROM5

   Cosmetic PROMs

   Patient Experience

southern cross healthcare logo
hse logo
pure sports medicine logo
NHS Sussex

Partner with Cemplicity for the collection and reporting of your patient feedback.

yellow-survey-icon

Capture

Automate all PHIN eligible PROMs and PREMs surveys.

Reach

Multi-mode approach to collecting patient feedback.

Performance

Real-time feedback, reporting and alerts.

Integrate

Works effectively with any existing hospital systems.

Compliant

Data is prepared in the required format for PHIN submission.

Secure

ISO 27001 and GDPR compliant.

Achieving outstanding PROMs response rates

North Downs Hospital, part of Ramsay Heath Care UK achieved outstanding response rates for their Hip and Knee PROMs.

Webinar: How to make PHIN PROMs work for your organisation

Learn about the benefits of PROMs and simplify the essential PHIN requirements for the UK’s Private Healthcare Market. You’ll also hear insights from other private healthcare providers on their journey.

Webinar: How to make PHIN PROMs work for your organisation

Learn about the benefits of PROMs and simplify the essential PHIN requirements for the UK’s Private Healthcare Market. You’ll also hear insights from other private healthcare providers on their journey.

Frequently asked questions, answered.

Yes.

Patient Reported Outcomes and Experience/Satisfaction Measures are often collected in tandem as together they support patient-centred care and enhance organisational performance. Cemplicity runs a number of programmes where PREMs and PROMs are housed together.

There is no minimum participation threshold.

It is recommended that you begin with your most common procedure. If Cataracts for example, then you might start with Cat PROM-5.

Cemplicity portals allow you to benchmark within your organisation (by site/surgeon/speciality etc). Our global footprint also means we can provide deidentified benchmarking against similar providers in the United Kingdom, Ireland, and on the Global stage.

PHIN portals are being updated to include this facility and this will be due by the end of 2023.

It is optional to include EQ-5D (EuroQoL) in your PROMs survey.

EQ-5D is an extensively-used, brief (6 item) survey of health status suitable for health in general and widely used for specific conditions.

We have a great depth of experience in converting paper Patient-Reported Measures (PRMs) processes into digital.

We always bring an equity lens to our work and will discuss this with you at the time. Retaining the traditional paper surveys is always an option, though it is both expensive and time consuming for your teams. PHIN submission of your dataset is also completely automated when you go digital.

We offer multi-mode capture of your measures, so patients can interact via email, SMS, QR Codes or InSitu with tablets.

NHS providers are contractually required to collect and submit PROMs data to NHS Digital for all NHS funded Hip and Knee Replacement procedures. There are a number of Accredited NHS PROMs suppliers, of which Cemplicity is one.

The PROMs required by PHIN are validated for adults only.

Yes, the Oxford Hip & Knee procedure – contact info@phin.org.uk for details.

Some PROMs are free of charge.

Yes.

With Cemplicity, you can set an alert for when patients reach a threshold of clinical significance (clinically significant increase in pain or loss of function, for example).

Our easy 3 step process

1. DESIGN

Identify the procedures

Within your service, identify eligible patient-reported measures for submission to PHIN. Talk to your devoted Cemplicity account manager, who will help you co-design a programme that not only adheres to PHIN requirements but meets your organisation’s specific goals and needs.

Our easy 3 step process

1. DESIGN

Identify the procedures

Within your service, identify eligible patient-reported measures for submission to PHIN. Talk to your devoted Cemplicity account manager, who will help you co-design a programme that not only adheres to PHIN requirements but meets your organisation’s specific goals and needs.

2. ASK

Reaching all your patients

Using a validated outcome measure survey, we will work with you on the best methods for reaching your patients. We automate the collection of patient feedback, allowing patients to respond in their own time and in their own words and clinicians to focus on clinical care.

2. ASK

Reaching all your patients

Using a validated outcome measure survey, we will work with you on the best methods for reaching your patients. We automate the collection of patient feedback, allowing patients to respond in their own time and in their own words and clinicians to focus on clinical care.

3. LEARN

Real-time reporting

Patient feedback is presented back to you in real-time, with role-based reporting, so you can review feedback relevant to your role; be it patient-specific responses, or deidentified feedback at the department, directorate, or Group level.

3. LEARN

Real-time reporting

Patient feedback is presented back to you in real-time, with role-based reporting, so you can review feedback relevant to your role; be it patient-specific responses, or deidentified feedback at the department, directorate, or Group level.

Meeting the industry standards

UKAS AND ISO IEC 27001
Cyber Essentials Certified
cemplicity magnifying glass icon

We work across many different types of clients

These case studies are a taster for the variety and focus on delivering continual improvement within a health service.

cemplicity eye icon

CMA and PHIN No Longer Prepared to Wait to Achieve Compliance

Learn more about the mandate and how we can support healthcare providers to achieve full compliance.

Want to know more?

See how easy it is to introduce Cemplicity to your healthcare organisation. Get in touch with our experts today.