PHIN Patient Reported Outcome Measures (PROMs)

Submitting PROMs data to PHIN just got easy.

Cemplicity is an established supplier of PHIN data already working with hospitals across the United Kingdom. We support you every step of the way from set-up, rollout and reporting to PHIN and other regulatory bodies.

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Partner with Cemplicity for the collection and reporting of your patient feedback.

Frequently asked questions, answered.

Yes.

Yes.

Patient Reported Outcomes and Experience/Satisfaction Measures are often collected in tandem as together they support patient-centred care and enhance organisational performance. Cemplicity runs a number of programmes where PREMs and PROMs are housed together.

There is no minimum participation threshold.

It is recommended that you begin with your most common procedure. If Cataracts for example, then you might start with Cat PROM-5.

Yes.

Cemplicity portals allow you to benchmark within your organisation (by site/surgeon/speciality etc). Our global footprint also means we can provide deidentified benchmarking against similar providers in the United Kingdom, Ireland, and on the Global stage.

PHIN portals are being updated to include this facility and this will be due by the end of 2023.

NHS providers are contractually required to collect and submit PROMs data to NHS Digital for all NHS funded Hip and Knee Replacement procedures. There are a number of Accredited NHS PROMs suppliers, of which Cemplicity is one.

The PROMs required by PHIN are validated for adults only.

Yes, the Oxford Hip & Knee procedure – contact info@phin.org.uk for details.

Some PROMs are free of charge.

Yes.

Cemplicity takes a multi-mode approach when we reach out to your patients for feedback.

Yes.

With Cemplicity, you can set an alert for when patients reach a threshold of clinical significance (clinically significant increase in pain or loss of function, for example).

Our easy 3 step process

1. DESIGN

Identify the procedures

Within your service, identify eligible patient-reported measures for submission to PHIN. Talk to your devoted Cemplicity account manager, who will help you co-design a programme that not only adheres to PHIN requirements but meets your organisation’s specific goals and needs.

Our easy 3 step process

1. DESIGN

Identify the procedures

Within your service, identify eligible patient-reported measures for submission to PHIN. Talk to your devoted Cemplicity account manager, who will help you co-design a programme that not only adheres to PHIN requirements but meets your organisation’s specific goals and needs.

2. ASK

Reaching all your patients

Using a validated outcome measure survey, we will work with you on the best methods for reaching your patients. We automate the collection of patient feedback, allowing patients to respond in their own time and in their own words and clinicians to focus on clinical care.

2. ASK

Reaching all your patients

Using a validated outcome measure survey, we will work with you on the best methods for reaching your patients. We automate the collection of patient feedback, allowing patients to respond in their own time and in their own words and clinicians to focus on clinical care.

3. LEARN

Real-time reporting

Patient feedback is presented back to you in real-time, with role-based reporting, so you can review feedback relevant to your role; be it patient-specific responses, or deidentified feedback at the department, directorate, or Group level.

3. LEARN

Real-time reporting

Patient feedback is presented back to you in real-time, with role-based reporting, so you can review feedback relevant to your role; be it patient-specific responses, or deidentified feedback at the department, directorate, or Group level.

Meeting the industry standards

UKAS AND ISO IEC 27001
Cyber Essentials Certified
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Read our National Screening Service (NSS) client story

Find out how Ireland’s National Screening Service achieved 50% SMS response rates.

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CMA and PHIN No Longer Prepared to Wait to Achieve Compliance

Learn more about the mandate and how we can support healthcare providers to achieve full compliance.

Want to know more?

See how easy it is to introduce Cemplicity to your healthcare organisation. Get in touch with our experts today.