Each year, the release of the World’s Best Hospitals ranking prompts the same question in boardrooms across healthcare: where do we stand? It is an understandable focus. Rankings influence reputation, patient choice, and referral patterns. ...
Capturing patients' voices to inform care is a vital part of the clinical workflow. However, most organisations miss moments when timely insights from patients can deliver a significant return on investment (ROI). In this blog, we ...
Cemplicity's incubator was the New Zealand health system. Within this respected, high functioning yet small system, we have had the opportunity to engage with people across the sector, from the Ministry of Health to ward ...
Every now and then we come up against the argument that “you cannot use email for contacting patients about feedback”. We tend to hear this immediately following a story of an elderly relative who once ...
