What’s in the paper?
The links between staff experience and customer experience are well established. Put simply, happier staff equals happier customers and that’s good for both staff and customer retention.
In this paper we review some of the benefits organisations can realise through improving staff engagement, on which the business case for investment in this critical area can be built.
If you are a patient needing help with anything relating to a survey your healthcare provider has sent you, please contact us at support@cemplicity.com