Thought Leadership

The business case for investing in staff engagement

Thought Leadership

The business case for investing in staff engagement

What’s in the paper?

The links between staff experience and customer experience are well established. Put simply, happier staff equals happier customers and that’s good for both staff and customer retention.

In this paper we review some of the benefits organisations can realise through improving staff engagement, on which the business case for investment in this critical area can be built.

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