TBI Health has clinics located throughout New Zealand and is one of the country’s largest New Zealand owned integrated health providers. TBI Health offer a comprehensive range of injury management and rehabilitation services – tailored for each client.
TBI Health is focussed on providing their customers with the best experience of care they can offer. In conjunction with the start of two new services, TBI Health has partnered with Cemplicity to drive continuous improvement in those experiences. Cemplicity’s leading technology platform captures the feedback automatically, then delivers actionable insight via online reporting.
A key component of the programme is the reporting also meets the needs of funders of care particularly ACC. The programme will be rolled out nationwide to all clients.
Chris Gregg, TBI Health’s CEO, comments: “Our partnership with Cemplicity supports our ambition to become the leading rehabilitation provider in New Zealand. By understanding the results we are achieving for our clients – we can continually improve to meet their needs”
Blaik Wilson, Cemplicity’s COO, comments: “It has been clear from the beginning, that the TBI Health leadership team are very focussed on the experiences of their customers. This is core to what the Cemplicity platform is designed for and we are delighted to be partnering with TBI Health for these new care pathways.”