InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. The NHS is one of their largest referrers who they work with to provide medical tests, scans and examinations quickly and to the highest standards of care. They offer Diagnostic Centres, Community Health Clinics and relocatable units which can act as an extension of hospitals.

Integration with the NHS, CCGs and GPs is important for their success to allow systems to work together providing an overall improved service for the patients needing these services.

With over 300 locations in the UK InHealth sees over 2 million patients annually helping to improve the overall patient experience through reducing wait times, providing more accessible care and improving patient pathways.

InHealth have partnered with Cemplicity to give every patient the opportunity to provide feedback as part of their clinical journey and give front line teams the tools and insight to make positive change with a real-time universal view of their patients’ experiences.

As Cemplicity’s focus is always on improvement, we – both our team and our UK client – felt the two-question FFT survey was not creating enough insight to drive genuine change. Working together, we’ve developed an FFT + survey that delves deeper into the patient’s experience of care and what is important to them.