Learning and evolving through engaging with our users

My days constantly revolve around finding new ways to gather and interpret insights which will improve our understanding of our users: what they like and don’t like, what they’re using or not, and why that might be the case. The need to answer these questions and many others have driven me to revisit a time when I was still at university conducting my own study into the adoption of online technology by health professionals. My work there taught me that to understand how and why an individual chooses to adopt or reject an innovation, one must first understand the underlying [...]

March 19th, 2019|Categories: Customer Success stories|

Designing a patient experience programme that drives genuine improvement

  At Cemplicity, our vision is not just about building great technology, it's about enabling genuine improvement in patient experiences of care. As such, we are constantly learning from how our client's implement programmes. We look at what mistakes they made in the past and how they can get better. Over the years, this has lead us to develop "4 Best Practice Pillars" that all organisations should consider when implementing a new patient experience programme. Specifically, those pillars are: 1. Asking the Right Questions Enable your patients to talk about what matters most to them and allow them to use [...]

March 1st, 2019|Categories: Thought Leadership|