About Us

We’re a group of passionate individuals dedicated to moving the world towards a patient centric health system that is self sustaining and inclusive.

three people sitting together at their desk smiling

Our story

Cemplicity was ‘invented’ in 2013 when the two founders committed to take their sophisticated customer experience SaaS / cloud software into the world of health.

Since then we’ve never looked back. Winning a number of national programmes in the early years helped shape our international approach, always underpinned with the philosophy of putting the patient first and focusing on building software to drive improvement not just measurement.

Cemplicity world map

8 countries

Since 2013, we have expanded across New Zealand, Australia, Europe, South Africa and the United Kingdom.


Our southern hemisphere operations and R&D is based in Auckland, New Zealand, and we have a strong presence in the northern hemisphere, headquartered in London.


Cemplicity operates in more than 3,000 health facilities world wide.

Our partnership model

We pride ourselves on working in genuine partnership with our clients. Our customer success team bring PREMs and PROMs expertise to your business, helping you create patient-feedback programmes that make a real difference.

Our leadership team

Cemplicity Leadership Team photo of Mary Vance

Founder | Executive Director

Cemplicity Leadership Team photo of Nick Macdonald

Founder | Executive Director

Cemplicity Leadership Team photo of Blaik Wilson

Chief Executive Officer

Cemplicity Leadership Team photo of Grant Stone

Chief Technology Officer

Cemplicity Leadership Team photo of Paul Millett

Director of Business Development – APAC

Cemplicity Leadership Team photo of Sireen Collins

Director of Product

Cemplicity Leadership Team photo of Jared Linnell

Director of Account Management

Cemplicity Leadership Team photo of Michael Hayward

Director of Marketing & Customer Success

Our clients

Southern Cross Healthcare logo
NHS Logo
Aurora Logo
Nexus Hospitals Logo
HSE Logo
Bon Secours Health System Logo
Blackrock Health Logo
Virtue Integrated Elder Care Logo
Pure Sports Medicine Logo
Peke Waihanga Artificial Limb Service Logo
Evolution Healthcare Logo
Mercy Radiology Logo
Physiotherapy New Zealand Logo
MercyAscot Logo
Active+ Logo
Genea Logo
Kensington Private Hospital Logo
Ramsay Health Care Logo
Qscan Logo
InHealth Logo
Braemar Hospital Logo
6s Physio Logo
Mercy Hospital Logo
Symmetry Physio Logo

Our values

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We always strive to do the very best work possible.

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We act with transparency and honesty all the time. Especially when no one is watching.

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Always think about how to simplify. Everything.

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Never be afraid to challenge the status quo.

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All for one and one for all. We are far stronger together.

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Life is short, let’s be inspired, laugh and thrive together.

Want to know more?

See how easy it is to introduce Cemplicity to your healthcare organisation. Get in touch with our experts today.