About Us

We’re a group of passionate individuals dedicated to moving the world towards a patient centric health system that is self sustaining and inclusive.

Our story

Cemplicity was ‘invented’ in 2013 when the two founders committed to take their sophisticated customer experience SaaS / cloud software into the world of health.

Since then we’ve never looked back. Winning a number of national programs in the early years helped shape our international approach, always underpinned with the philosophy of putting the patient first and focusing on building software to drive improvement not just measurement.

6 countries

Since 2013 we have expanded across New Zealand, Australia, Canada, Europe and the United Kingdom.


Our southern hemisphere operations and R&D is based in Auckland, New Zealand, and we have a strong presence in the northern hemisphere, headquartered in London.


Cemplicity operates in more than 3,000 health facilities world wide.

Our partnership model

We pride ourselves on working in genuine partnership with our clients. Our customer success team bring PREMs and PROMs expertise to your business, helping you create patient-feedback programmes that make a real difference.

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Our values


We always strive to do the very best work possible.


We act with transparency and honesty all the time. Especially when no one is watching.


Always think about how to simplify. Everything.


Never be afraid to challenge the status quo.


All for one and one for all. We are far stronger together.


Life is short, let’s be inspired, laugh and thrive together.

Our clients

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See how easy it is to introduce Cemplicity to your healthcare organisation. Get in touch with our experts today.

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