Comparing initial and follow-up responders to a New Zealand patient experience survey

  I want to draw attention to a study recently published in the New Zealand Medical Journal on non-response bias to a national hospital inpatient experience survey run using Cemplicity technology.  The study was conducted by Michael Thomson, Megan Pledger, Richard Hamblin, Jackie Cumming and Essa Tawfiq (2018) and can be read in full here. Response rates is one of the most common topics of discussion we have with clients. Getting a good response rate to a survey is critical for two reasons. Firstly, to ensure the sample size of respondents is large enough to be statistically reliable. Secondly, to ensure the results are representative of the universe that has been surveyed.   However, there is [...]

November 12th, 2018|Categories: Thought Leadership|

Moving forward with Southern Cross Health Society

Some years ago, Southern Cross Health Society embarked on a journey to enable each of their 850,000 members to provide feedback about their quality of life and health experiences. Not only did they intend to capture the feedback from every patient, but to share that feedback across a broad network of specialities with over 1,000 providers, in a way that drives improved outcomes for patients. Inspired by their ambition, Cemplicity set about making this vision a reality. It wasn't easy - Southern Cross provided us with a number of member and user stories, which outlined how they wanted each key [...]

November 8th, 2018|Categories: Thought Leadership|

Under the hood part 2 – Just like Turner & Hooch

I really like buddy cop films. You know the ones - two mavericks who have always gotten results by doing things their own way are teamed up. Riggs & Murtaugh, Tango & Cash, Angel & Butterman. Maybe they rub each other the wrong way at first, but in the end they crack the case, get the killer, defuse the bomb. And they learn a little bit about each other on the way. That's a pretty good description of how the dev team gets things done at Cemplicity, usually with less friction and far fewer car chases. Last time my [...]

November 6th, 2018|Categories: IT Leadership|