Under the Hood Part 1 – Prioritising work

There's a wall in the Cemplicity office behind where the development team sits that is covered in Post-Its. Every post-it represents a new feature, configuration change or, occasionally, bug that has been analysed, built and deployed to our production systems. It's a monument to the achievements of our small, but mighty, team. Like many organisations that take an agile approach, we are continually experimenting with new ways of getting the work done. In this series of posts, my co-owner and I will describe the process we currently use, how we got here and why it might work for you [...]

October 26th, 2018|Categories: IT Leadership|

There isn’t a single patient voice that shouldn’t be heard.

Every now and then we come up against the argument that “you cannot use email for contacting patients about feedback”. We tend to hear this immediately following a story of an elderly relative who once refused to look at a smart phone - though it is still a valid point. As a result of this, I often see providers reverting to a paper-first approach to collecting patient feedback. Paper that needs to be printed and put out in reception or posted to patients in the mail. Paper that patients have to physically hand back to those involved in their [...]

October 17th, 2018|Categories: Thought Leadership|

Without patients there is no healthcare system. We must act for their sake.

As a starter for 10, who said the following about a healthcare system? “cause people often talk about being scared of change but for me I’m more afraid of things staying the same cause the game is never won by standing in any one place for too long” Actually, I don't think the writer was really talking about a healthcare system if I'm to be completely honest.  I’m sure he’s a patient occasionally, though I doubt he spends countless hours staying up late, cup of tea in hand, leafing through BMJ and thinking about the machinations of health policy.  Notwithstanding, [...]

October 3rd, 2018|Categories: Thought Leadership|