Nexus is a specialised operator of day only and short stay private hospitals with 15 world-class facilities located across Australia. Their vision is to influence positive change in the private healthcare system, measuring their success through better patient outcomes and improved patient experiences.
Nexus have partnered with Cemplicity to enhance the way they capture and manage patient experiences across all Nexus Hospitals. Cemplicity enables Nexus to have a real-time view of patient experiences across their entire organisation, increasing their visibility on all levels so they can continuously improve their services and exceed their patients expectations.
“Nexus is delighted to be working with Cemplicity to capture more detailed qualitative and quantitative feedback from patients. The ability to capture, analyse and respond to patient feedback in real-time, places our patients’ experience and outcomes firmly at the centre of our decision making. This provides and invaluable tool in our vision to deliver the best practice models of care, and influence broader change in the Australian private healthcare system.”
– Scott Bell, COO Nexus
“We’re really excited about the Nexus programme in which we know where we can bring a digital-first approach giving Nexus staff the ability to close the loop on feedback. Our Customer Success team will be working hard to meet their objectives for this programme and ultimately, drive continuous improvement for the experiences of Nexus’ patients.”
– Blaik Wilson, COO Cemplicity
Cemplicity, a specialised patient reporting software company who are world leaders improving patient experience and outcomes through its real-time patient reporting software. With headquarters in Auckland, New Zealand and an office in London, England. Cemplicity work with millions of healthcare consumers in over 3,000 healthcare providers across the globe.