MercyAscot is one of New Zealand’s largest private surgical facilities, with 22 operating theatres, a high dependency unit and an intensive care unit. Located in Auckland they operate across three sites; Mercy Hospital Epsom, Ascot Hospital Remuera and Endoscopy service based in Epsom and Takapuna, North Shore.

MercyAscot have partnered with Cemplicity to digitally transform their patient experience programme. The portal gives MercyAscot the ability to have real-time view of the patients’ voice, allowing for more time and effort to be focused on accessing insights and driving improvement. In partnership with other acute providers across the country, MercyAscot will also be able to benchmark their performance against similar organisations.

“At MercyAscot our prime focus is to deliver excellence in care for our patients. We were pleased to partner with Cemplicity to develop a system that helps us turn information into opportunities. We look forward to improving and evolving our customer experience using the insights that this platform gives us.” – Ian England, CEO MercyAscot

“We are delighted to be working with MercyAscot, who now join Mercy Radiology as another Cemplicity client out of the Healthcare Holdings Group. We look forward to bringing a real-time view of their patient experience as well as augmenting the program with AI to help drive insight from patient stories. Our investment in R&D continues to push new boundaries. We are always looking for new and innovative ways for our clients to quickly and easily understand and act on the patient voice.” – Nick Macdonald, CEO Cemplicity

Cemplicity, a specialised patient reporting software company who are world leaders improving patient experience and outcomes through its real-time patient reporting software. We are the largest provider for patient reported measures across the private sector in New Zealand.

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