Operating for almost 20 years, Kensington Hospital is the only comprehensive private surgical hospital in Northland, New Zealand. It has four operating theatres performing over 4,000 procedures per year and a 19-bed Inpatient Suite for patients requiring ongoing care. Ongoing increase in demand for services from the region with the drive to enhance health through clinical excellence means that Kensington Hospital are investing significantly over the coming years to meet this demand and achieve its goals.
The team at Kensington Hospital recognise the value and importance of patient experience feedback and how capturing it effectively can identify opportunities for improvement and recognition in the level of service and care provided.
Cemplicity’s dynamic, and automated portal will give the hospital the ability to have a real-time view of their patients’ feedback. Allowing for more time and energy to be focussed on accessing the insights captured and driving improvements.
Being the only private surgical hospital in Northland, it is difficult to compare performance against other private hospitals. As part of this initiative, Kensington will also be able to benchmark themselves against other private hospitals in New Zealand and internationally.
Kensington Hospital General Manager Steve Soufflot says “we are excited to be working with Cemplicity to improve the quality and timeliness of our patient feedback, enabling us to be much more responsive to user needs. With real-time insights against key measures and significant improvements in response rates we will realise efficiency gains through this technology from what has, until now, been a very manual process. Being able to compare and benchmark our performance to others providers is an added bonus”.
“We’re really excited for Kensington to join the Cemplicity family of nearly 20 acute providers of care in New Zealand. This will enable Kensington with a unique perspective on how their own patient’s experiences compare with other similar sized providers” said Blaik Wilson, COO of Cemplicity.
Cemplicity, a specialised patient-reporting software company who are world leaders improving patient experience and outcomes through its real-time patient reporting software. We are the largest provider for patient-reported measures across the private sector in New Zealand.