Evidence is clear that if you listen to patients and improve their experiences you will achieve better clinical outcomes and safer care. But in spite of this evidence, actively measuring patient experiences is sometimes still ...
As a starter for 10, who said the following about a healthcare system? “cause people often talk about being scared of change but for me I’m more afraid of things staying the same cause the ...
Big changes are afoot in how Australians give feedback on their experiences as patients of local health services, moving away from the traditional US based patient feedback approaches. Partly, this shift is driven by the ...
