A potentially valuable insight from the analysis, and already well understood in other commercial sectors, is that a decline in patient experience ratings can be a predictor of declining financial performance. For senior leaders in healthcare, this underlines the value of patient experience ratings as a financial performance indicator as well as a quality and safety measure. Cemplicity ...
A recent open letter to private healthcare consultants and hospitals (24 July, 2023) by the Competition & Markets Authority (CMA), has highlighted the risks facing private providers and consultants who are not submitting data to the Private Hospital Information Network (PHIN). Hundreds of providers and consultants are submitting data which is now displayed on the PHIN website to ...
In June this year, I had the pleasure of being on a panel at London Tech Week, discussing the barriers to entry to the UK market and the challenges of running a UK team out of Australia and NZ (timezone, timezone timezone). As I looked out over the audience, I asked whether any companies in the room were ...
Healthcare professionals are always looking for effective and safe ways to improve the level of care, comfort and wellbeing of their patients. Whether it’s the most leading-edge gene therapy or hospital beds with a wireless network of sensors designed to reduce decubitus ulcers (bed sores), we all want to find ways to incrementally improve the quality and success ...
Evidence is clear that if you listen to patients and improve their experiences you will achieve better clinical outcomes and safer care. But in spite of this evidence, actively measuring patient experiences is sometimes still thought of as an optional extra, involving grumbles about car parking, hospital food and delayed appointments. Clinical effectiveness, patient safety and dealing with ...
As a starter for 10, who said the following about a healthcare system? “cause people often talk about being scared of change but for me I’m more afraid of things staying the same cause the game is never won by standing in any one place for too long” Actually, I don't think the writer was really talking about ...
Big changes are afoot in how Australians give feedback on their experiences as patients of local health services, moving away from the traditional US based patient feedback approaches. Partly, this shift is driven by the availability of a new high quality, locally developed survey. It's also a result of technology advances that are allowing providers to adopt a ...
