When it comes to measuring and improving patient experiences, success comes from measuring all the right things - all those aspects of experiences that truly matter to patients. If you measure the wrong things, no ...
As all clients of Cemplicity know, we spend a lot of time talking about good communication. Every project we do throws up good communication with patients as one of the strongest drivers of an overall ...
Healthcare providers are increasingly using Net Promoter Score (NPS) to capture patient feedback, but how effective is it really? Originally crafted to measure brand loyalty (think Apple or Nike), NPS has found its way into ...
After a major surgery, patients are often sent home in a vulnerable state tired, in pain, and sometimes disoriented due to medication. For one woman, this experience became a challenge as she tried to manage ...
