Kensington Hospital partners with Cemplicity

Kensington Hospital have partnered with Cemplicity to implement an exciting initiative to capture patient-reported experience measures (PREMs) in real-time. Operating for almost 20 years, Kensington Hospital is the only comprehensive private surgical hospital in Northland, New Zealand. It has four operating theatres performing over 4,000 procedures per year and a 19-bed Inpatient Suite for patients requiring ongoing care. Ongoing increase in demand for services from the region with the drive to enhance health through clinical excellence means that Kensington Hospital are investing significantly over the coming years to meet this demand and achieve its goals. The team at Kensington Hospital [...]

December 15th, 2020|Categories: Company News|

95% response rate is possible

We always get a lot of questions about when and how to send surveys (i.e., survey timing post-discharge, email vs SMS), which questions to use (i.e., general, or condition-specific validated question sets) and what they should look like to be mobile and patient-friendly. But above all else, the questions we seem to get the most are always: “What kind of responses rates do you get?” and “What does a good response rate look like?” Now, these are fair questions. Considerable research is devoted to understanding the importance of response rates and the extent to which factors like selection bias [...]

December 7th, 2020|Categories: Thought Leadership|

How new technology applied to PROMs enables value-based funding mechanisms like never before

Due to the plethora of evidence of the value of transitioning from fee-for-service to value-based funding mechanisms in healthcare, funders/payers are increasingly looking to mechanisms providers are paid based on patient health outcomes. Effectively, this means that rewards are given for helping patients improve their health, reducing readmission rates, adhering to medicine and feeling like the result of the process has led them to a better quality of life. However, the path to value-based health care can be long and arduous. Most health systems remain largely measured by key performance indicators (KPIs) and clinical metrics; at present little attempt [...]

December 1st, 2020|Categories: Thought Leadership|

How do PREMs and PROMs work together?

Patient-Reported Experience Measures (PREMs) and Patient-Reported Outcome Measures (PROMs) are terms that are easily used and sound the same. However, even though they are complementary, they are also very different, especially when we consider what they measure and can achieve when used effectively. In this article we look at how PREMs and PROMs can work together. Patient-Centred Care There is increasing recognition for the importance of the patient’s perspective in supporting a patient-centred approach to providing quality health care. How many patients have had a good experience from the care they were provided? Did the patients achieve their goals [...]

November 13th, 2020|Categories: Thought Leadership|

The Benefits of ePROs in an Orthopaedic Setting

Health organisations worldwide are recognising the value of incorporating patient-reported outcomes (PROs), or patient-reported outcome measures (PROMs), into their clinical healthcare practices. In particular, orthopaedic clinics are prime candidates for PRO-enhanced care as much of the success of orthopaedic procedures relies on the patient's commitment to follow their recovery programme. However, many clinicians object to the use of PROMs due to the limitations associated with traditional, paper-based PROMs, such as data quality, administration burden, and value of PRO data in a clinical setting. But now, with electronically run PRO programmes or ePROs several of these traditional barriers are removed. [...]

October 13th, 2020|Categories: Thought Leadership|

Nexus partners with Cemplicity to digitally transform their patient experiences programme

Nexus is a specialised operator of day only and short stay private hospitals with 15 world-class facilities located across Australia. Their vision is to influence positive change in the private healthcare system, measuring their success through better patient outcomes and improved patient experiences. Nexus have partnered with Cemplicity to enhance the way they capture and manage patient experiences across all Nexus Hospitals. Cemplicity enables Nexus to have a real-time view of patient experiences across their entire organisation, increasing their visibility on all levels so they can continuously improve their services and exceed their patients expectations. “Nexus is delighted to be [...]

September 25th, 2020|Categories: Company News|

Gender and Ethnicity

So, I recently had one of my worst fears realised: someone called a survey of mine racist. Now for any survey creator or anyone whose work is shared publicly, in terms of social crimes, when you're criticised of offending or excluding members of society, it doesn't get much worse than that. For some, asking others about demographic information isn't the most fun thing to do. Which means some often shy away from asking questions about sex, gender identity or ethnicity out of a fear of saying the wrong thing, using the wrong term, or in my case, offending someone quite [...]

September 15th, 2020|Categories: Thought Leadership|

Making PROMs easy for clinicians, and your patients

Patient Reported Outcome Measures (PROMs) are becoming increasingly popular for payers and regulators to assess the value of services being delivered. This can create tension, if the clinical community feels they are being forced down a particular road that is not conducive to better decision making or that cuts across the relationship between doctor and patient. It doesn’t have to be this way though. There is an alternative approach in which PROMs can meet the needs of clinicians and your patients, as well as those of payers. After all, if a patient is going to take the trouble to talk [...]

September 7th, 2020|Categories: Thought Leadership|

Virtue Integrated Elder Care partners with Cemplicity

Virtue is one of the most fascinating companies Cemplicity has recently started working with. Based in Dublin, Ireland, they currently manage four care homes for the elderly, but it’s their strategic direction that we find exciting and that we are keen to support. Virtue recognises that most people like to stay in their own homes for as long as possible and that there is a need for a continuum of care to support older people. For Virtue, this means providing capacity in the community as well as the option of residential supports. Their integrated care model is an all inclusive [...]

August 30th, 2020|Categories: Company News|

PaaS? SaaS? What’s the difference?

Here at Cemplicity we run a SaaS platform. But every now and then we're asked about PaaS. So what's the difference? What we consider 'the cloud' these days can be broken into several layers. At the bottom level, there's the Infrastructure. This includes virtual machines, networks, servers, storage units, and even the physical data centres themselves. One layer above that is the Platform. This includes the operating systems your software runs on, along with any databases, and background services. Development tools are often categorised as part of the platform layer as well. And sitting on top of that giant pyramid [...]

August 24th, 2020|Categories: IT Leadership|

How can tracking symptoms and outcomes better support people living with long-term conditions?

Today, many of us either know of someone living with a long-term condition or are dealing with one ourselves. Medical advancement and healthier lifestyles enable us to live longer with conditions ranging from arthritis and type-2 diabetes to cancer, which is no longer the death sentence it once was. While this is an achievement, it's also placing more strain on healthcare services. According to a study published by the NHS in 2014, people living with a long-term condition account for 50% of G.P. appointments, 70% of all hospital beds, and 70% of total health and social care costs. At [...]

August 18th, 2020|Categories: Thought Leadership|

More for less

In our early days, when Cemplicity co-founder Nick Macdonald and I were working out of my garage, we’d say to people, “Give us a go and not only will you reach many more patients, we promise it will cost you less than your current PREMs process”. It was a safe bet because we were guaranteed to save companies the costs of people printing paper forms, stuffing envelopes, buying stamps and spending hours entering results into a spreadsheet. Recently I’ve been reflecting that some things change and others stay the same. I no longer press a button and have 3m wide [...]

July 7th, 2020|Categories: Thought Leadership|

Bringing Patient Symptoms and Clinical Decision Support Alive at Waikato DHB

In 2020, more than 350 people will be diagnosed with advanced breast cancer (ABC) in New Zealand. A recent study published by Breast Cancer Foundation NZ (BCFNZ) examined the quality of life and survival rates of ABC patients in New Zealand against other countries and we didn’t compare well…patients pushed to the back of the queue, uneven treatment across the country, and poor symptom management were just some of the findings. All resulting in a symptom burden that has a significant impact on quality of life, and shorter life spans for ABC patients.Studies show that advanced cancer patients under-report symptoms [...]

June 19th, 2020|Categories: Company News|

Interest in Patient Reported Outcomes measures is growing significantly – here’s why.

Healthcare professionals are always looking for effective and safe ways to improve the level of care, comfort and wellbeing of their patients. Whether it’s the most leading-edge gene therapy or hospital beds with a wireless network of sensors designed to reduce decubitus ulcers (bed sores), we all want to find ways to incrementally improve the quality and success of health care. It is widely recognised that, when patients are actively involved and engaged in their own health situation, the quality of their outcomes is better and the amount of resources can be reduced. They can literally watch where they are [...]

June 15th, 2020|Categories: Thought Leadership|

Breaking Burnout

As nations around the world begin to emerge from lockdown and assess the economic, social, and mental ravages of the COVID-19 pandemic, there is no doubt that some nations were more successful in limiting the spread and damage of the virus than others. It has been a surreal experience, sitting in my home office in London and talking daily to my Cemplicity colleagues and family in New Zealand and Australia. It’s difficult to reconcile the news and statistics from Downunder with that of the UK, and the Cemplicity team is finding itself having very different conversations with clients in each [...]

June 8th, 2020|Categories: Thought Leadership|

MercyAscot partners with Cemplicity

MercyAscot is one of New Zealand’s largest private surgical facilities, with 22 operating theatres, a high dependency unit and an intensive care unit. Located in Auckland they operate across three sites; Mercy Hospital Epsom, Ascot Hospital Remuera and Endoscopy service based in Epsom and Takapuna, North Shore. MercyAscot have partnered with Cemplicity to digitally transform their patient experience programme. The portal gives MercyAscot the ability to have real-time view of the patients’ voice, allowing for more time and effort to be focused on accessing insights and driving improvement. In partnership with other acute providers across the country, MercyAscot will also [...]

June 4th, 2020|Categories: Company News|

Now is the time to care for carers

Over past months, our healthcare workers have been asked to sacrifice their family life and personal health to care for our vulnerable loved ones. It is a powerful reminder that a healthcare system is only as good as its dedicated carers. Around the world nurses, doctors and carers are currently reporting unprecedented levels of mental and physical stress, disengagement, and fear. Staff engagement, or the measure of how people connect to their work and feel committed to their organisation, is under threat. Now is the time to act not only because we care about our carers, but because this demanding [...]

June 1st, 2020|Categories: Thought Leadership|

The Australian Orthotic Prosthetic Association partners with Cemplicity to measure consumer experience with orthotic/prosthetic services

The Australian Orthotic Prosthetic Association (AOPA) is the national self-regulatory body representing orthotist/prosthetists in Australia. With almost 700 members including more than 400 certified practitioners who are employed throughout the public and private sectors, AOPA certified practitioners represent nearly 90% of all orthotist/prosthetists practicing in Australia. AOPA’s mission is to promote the training, education, and professional status of orthotist and prosthetists throughout Australia. One of AOPA’s strategic principles is to promote continuous improvement in quality and transparency of services for users of orthoses and prostheses. This vision led AOPA to design the Consumer Experience Program (CEP) – a national consumer [...]

May 20th, 2020|Categories: Company News|

Why and how to measure staff engagement

A workforce under pressure With increasing pressure on the healthcare workforce, the issue of staff engagement is coming more sharply into focus. Across all sectors, the physical and mental wellbeing of employees are predictors of desirable organisational outcomes such as effectiveness, productivity and innovation. They can also predict undesirable outcomes such as absenteeism and staff turnover. And in healthcare, employee engagement has further crucial effects on patient safety, quality of patient experience and health outcomes. Measuring employee wellbeing, attitudes and engagement gives valuable insight into these factors. Cemplicity is known for its deep understanding of the field of Patient-Reported Measures [...]

April 29th, 2020|Categories: Thought Leadership|

COVID-19 Staff Wellbeing

We are all trying to support healthcare workers through this emergency, if only by staying home and avoiding contact with others. Working with our clients Cemplicity has also developed a free, easy to use monitor to capture feedback from staff on their stress levels, ability to cope and, as an option, preparedness to care for Covid-19 patients safely. The survey is short and leverages research conducted after the SARS outbreak in 2003, which identified traumatic stress among frontline healthcare workers and contributing factors. The early days of the SARS outbreak carried much uncertainty about how the disease was transmitted [...]

March 26th, 2020|Categories: Company News|

Welcome to Cemplicity, TBI Health

TBI Health has clinics located throughout New Zealand and is one of the country’s largest New Zealand owned integrated health providers. TBI Health offer a comprehensive range of injury management and rehabilitation services – tailored for each client. TBI Health is focussed on providing their customers with the best experience of care they can offer. In conjunction with the start of two new services, TBI Health has partnered with Cemplicity to drive continuous improvement in those experiences. Cemplicity's leading technology platform captures the feedback automatically, then delivers actionable insight via online reporting. A key component of the programme is the [...]

January 30th, 2020|Categories: Company News|

Top 5 trends in Patient Experience

Evidence is clear that if you listen to patients and improve their experiences you will achieve better clinical outcomes and safer care.. But in spite of this evidence, actively measuring patient experiences is sometimes still thought of as an optional extra, involving grumbles about car parking, hospital food and delayed appointments.  Clinical effectiveness, patient safety and dealing with formal complaints are being seen as higher priorities, carrying higher risk. Forward-looking healthcare providers understand that times are changing.  Better experiences lead to fewer readmissions, better adherence to medication regimes and better health outcomes so with an ageing population, and growing numbers [...]

December 4th, 2019|Categories: Thought Leadership|

Navigating the conflicting objectives of PROMs programmes to get a Win/Win for management and clinicians

While the benefits of Patient Reported Outcome Measures (PROMs) programmes are well established and significant, at Cemplicity we often hear frustrations from health providers about how they can’t agree on how best to deliver PROMs across their organisation. The challenges arise because PROMs programmes are typically trying to solve two valid, but often conflicting, objectives: System-level quality improvement, value assessment and service redesign Improved clinical outcomes for individual patients Typical Example A scenario we often come across is a hospital executive team wants to implement a system-level process to get a sense of the quality improvement delivered by all [...]

October 23rd, 2019|Categories: Thought Leadership|

Welcome to Cemplicity, Active+

Active+ has more than 500 clinicians and over 20 physiotherapy and wellness clinics delivering a range of services including everything from physiotherapy services to multi-disciplinary pain management to New Zealanders every day in their workplaces, in their homes, and from our practices, throughout New Zealand. Active+ and Cemplicity are working together to employ a systematic approach to collecting feedback that delivers meaningful, actionable insight to those in a position to make change. Beyond driving improvement, the programme will also meet the reporting needs of funders of care, particularly ACC. The programme will be rolled out nationwide to all clients and [...]

September 16th, 2019|Categories: Company News|

Keeping our code simple

  Here at Cemplicity, we like to keep things simple. In fact, we're so keen on simplicity that it's one of our core values. Yeah, I know. Corporate values. We've all worked at places with carefully curated mottoes and philosophies hung in prominent positions that bear no relation to what really happens. But we really do strive for simplicity in all of our processes. Today I'll be taking a look at why our development team value keeping it simple. Simple systems are easy to understand. If you've read my previous posts about how we transform post-its into code, you've got [...]

May 16th, 2019|Categories: IT Leadership|

Measuring quality of life

There are literally thousands of survey tools out there designed to allow patients to self-report on their own health outcomes. Their names don’t roll off the tongue – consider PROMIS-29, CAW, AQOL-4D, EORTC QLCC-30 … It’s pretty clear that these names originated from the academic community, not from marketing. That said, there was a healthy dose of dark humour shown by Washington University when they named their sino-nasal survey tool “SNOT-22”.  As a health provider who wants to measure and improve health outcomes for their patients, how do you find the right survey tool?  It’s not always that easy. Patient Reported Outcome Meausure (PROMs) tools are a niche area and the survey owners are often within smaller academic bodies with little budget for self-promotion. Cemplicity work with a couple [...]

April 4th, 2019|Categories: Thought Leadership|

Learning and evolving through engaging with our users

My days constantly revolve around finding new ways to gather and interpret insights which will improve our understanding of our users: what they like and don’t like, what they’re using or not, and why that might be the case. The need to answer these questions and many others have driven me to revisit a time when I was still at university conducting my own study into the adoption of online technology by health professionals. My work there taught me that to understand how and why an individual chooses to adopt or reject an innovation, one must first understand the underlying [...]

March 19th, 2019|Categories: Customer Success stories|

Designing a patient experience programme that drives genuine improvement

  At Cemplicity, our vision is not just about building great technology, it's about enabling genuine improvement in patient experiences of care. As such, we are constantly learning from how our client's implement programmes. We look at what mistakes they made in the past and how they can get better. Over the years, this has lead us to develop "4 Best Practice Pillars" that all organisations should consider when implementing a new patient experience programme. Specifically, those pillars are: 1. Asking the Right Questions Enable your patients to talk about what matters most to them and allow them to use [...]

March 1st, 2019|Categories: Thought Leadership|

6 Key factors to consider when designing at-scale, real-time patient feedback programmes

Cemplicity's incubator was the New Zealand health system. Within this respected, high functioning yet small system, we have had the opportunity to engage with people across the sector, from the Ministry of Health to ward staff and GPs. We have co-designed national methodologies and seen the the results of our work through participation in governance groups and close feedback loops. As we step out onto the international stage, we realise how fortunate we have been to have started in NZ. Priorities are clearly articulated in the NZ Health Strategy, and funding lines and improvement frameworks encourage alignment between secondary and [...]

December 11th, 2018|Categories: Thought Leadership|

Bring a plate

Here in New Zealand we're about to move from spring into summer. People don't bother with their winter coats when they walk out the door to work and they're starting to think about abandoning their umbrellas. Which could be a mistake, especially in Auckland where there's always a chance of rain. Out in the suburbs people are getting ready for a summer of entertaining. Barbeques are being cleaned, or if no amount of scrubbing will remove that rust, replaced entirely. The walk to the bus stop becomes an obstacle course of abandoned grills and outdoor furniture. Soon invitations will be [...]

December 4th, 2018|Categories: IT Leadership, Life at Cemplicity|

Comparing initial and follow-up responders to a New Zealand patient experience survey

  I want to draw attention to a study recently published in the New Zealand Medical Journal on non-response bias to a national hospital inpatient experience survey run using Cemplicity technology.  The study was conducted by Michael Thomson, Megan Pledger, Richard Hamblin, Jackie Cumming and Essa Tawfiq (2018) and can be read in full here. Response rates is one of the most common topics of discussion we have with clients. Getting a good response rate to a survey is critical for two reasons. Firstly, to ensure the sample size of respondents is large enough to be statistically reliable. Secondly, to ensure the results are representative of the universe that has been surveyed.   However, there is [...]

November 12th, 2018|Categories: Thought Leadership|

Moving forward with Southern Cross Health Society

Some years ago, Southern Cross Health Society embarked on a journey to enable each of their 850,000 members to provide feedback about their quality of life and health experiences. Not only did they intend to capture the feedback from every patient, but to share that feedback across a broad network of specialities with over 1,000 providers, in a way that drives improved outcomes for patients. Inspired by their ambition, Cemplicity set about making this vision a reality. It wasn't easy - Southern Cross provided us with a number of member and user stories, which outlined how they wanted each key [...]

November 8th, 2018|Categories: Thought Leadership|

Under the hood part 2 – Just like Turner & Hooch

I really like buddy cop films. You know the ones - two mavericks who have always gotten results by doing things their own way are teamed up. Riggs & Murtaugh, Tango & Cash, Angel & Butterman. Maybe they rub each other the wrong way at first, but in the end they crack the case, get the killer, defuse the bomb. And they learn a little bit about each other on the way. That's a pretty good description of how the dev team gets things done at Cemplicity, usually with less friction and far fewer car chases. Last time my [...]

November 6th, 2018|Categories: IT Leadership|

Under the Hood Part 1 – Prioritising work

There's a wall in the Cemplicity office behind where the development team sits that is covered in Post-Its. Every post-it represents a new feature, configuration change or, occasionally, bug that has been analysed, built and deployed to our production systems. It's a monument to the achievements of our small, but mighty, team. Like many organisations that take an agile approach, we are continually experimenting with new ways of getting the work done. In this series of posts, my co-owner and I will describe the process we currently use, how we got here and why it might work for you [...]

October 26th, 2018|Categories: IT Leadership|

There isn’t a single patient voice that shouldn’t be heard.

Every now and then we come up against the argument that “you cannot use email for contacting patients about feedback”. We tend to hear this immediately following a story of an elderly relative who once refused to look at a smart phone - though it is still a valid point. As a result of this, I often see providers reverting to a paper-first approach to collecting patient feedback. Paper that needs to be printed and put out in reception or posted to patients in the mail. Paper that patients have to physically hand back to those involved in their [...]

October 17th, 2018|Categories: Thought Leadership|

Without patients there is no healthcare system. We must act for their sake.

As a starter for 10, who said the following about a healthcare system? “cause people often talk about being scared of change but for me I’m more afraid of things staying the same cause the game is never won by standing in any one place for too long” Actually, I don't think the writer was really talking about a healthcare system if I'm to be completely honest.  I’m sure he’s a patient occasionally, though I doubt he spends countless hours staying up late, cup of tea in hand, leafing through BMJ and thinking about the machinations of health policy.  Notwithstanding, [...]

October 3rd, 2018|Categories: Thought Leadership|

Australian health service providers commit to a home-grown approach to measuring health service quality

 Big changes are afoot in how Australians give feedback on their experiences as patients of local health services, moving away from the traditional US based patient feedback approaches. Partly, this shift is driven by the availability of a new high quality, locally developed survey. It's also a result of technology advances that are allowing providers to adopt a strong improvement methodology without sacrificing valuable benchmarking.Australian Hospital Patient Experience Question SetLed by the Australian Commission for Quality and Safety, a four year project involved Australians from every walk of life. The goal was to understand what matters most to Australians. Rather than assume [...]

September 27th, 2018|Categories: Thought Leadership|

The True Value of Patient Feedback

Why capture patient feedback on healthcare services? Here at Cemplicity, we specialise in helping healthcare organisations capture and use robust, actionable patient reported measures. We deliver simple service transformation programmes for small community providers, as well as large-scale, government led integrated care improvement projects. But how do we know capturing patient feedback has an impact? Are patient experience and clinical outcomes correlated? First, significant literature exists to support the impact of patient feedback on clinical outcomes and service efficiencies. A study by the Imperial College London, published in the BMJ in 2013, explored the link between patient experience, clinical safety and clinical [...]

September 21st, 2018|Categories: Thought Leadership|

The SaaS Evergreen Advantage – Product Evolution

At Cemplicity, we’re a SaaS (Software-as-a-service) platform. There are many practical advantages for organisations to use SaaS including reduced cost-of-ownership, simple in-house IT capability requirements, low maintenance effort and a streamlined procurement process. I’m not going to talk about this well-documented list today but instead will focus on a more subtle and harder to quantify aspect often overlooked in the SaaS value discussion. So, what am I talking about then? A good SaaS platform is Evergreen; it's living and breathing, it learns, it evolves,  it even solves problems you might not know you have yet! A good product design helps [...]

September 21st, 2018|Categories: IT Leadership, Thought Leadership|

Welcome to Cemplicity, Clarity a New Partner

Clarity are a Consultancy unlike any other. They deliver strategic and financially sustainable improvements at every service tier, from frontline to boardroom. They support organisations in the private and public sectors to create and embed innovation, unlock flow and create digital, cultural and process infrastructure that enables individuals and systems to perform at their full potential. Clarity have recently partnered with us to create the “Clarity, powered by Cemplicity” product. This product will enable us to work together to deliver robust, evidence based, transformational change programmes throughout the UK health and care sectors. It will complement the existing range of services [...]

September 13th, 2018|Categories: Company News|

International Forum on Safety and Quality in Healthcare

Cemplicity alongside our partner, KPMG Australia, are sponsoring the International Forum on Safety and Quality in Healthcare in early September and I am fortunate to be attending. This is the first time this highly regarded BMJ/IHI-run conference has made its way to Australia so it's little wonder that the conference has sold out. The primary themes of the International Forum on Safety and Quality in Healthcare are Connect, Co-create and Communicate, specifically, how to empower people to make a difference. I am particularly looking forward to hearing from Don Berwick, one of the pioneers of patient experience globally. In fact, [...]

September 4th, 2018|Categories: Life at Cemplicity, Thought Leadership|

Welcome to Cemplicity, Mercy Radiology

Embedding their goal to be consumer-centric, Mercy Radiology have partnered with Cemplicity to capture the experience of patients who undergo a diagnostic scan at any Mercy facility in real time. Using questions developed by our partner, Point Research, patients will be asked what mattered most to them, how their experience was in relation to these areas and what Mercy did well or where they could improve in these areas. Survey responses from patients will remain anonymous unless a patient chooses to identify themselves when asked if they would like to be contacted by Mercy Radiology to discuss their feeback. Feedback [...]

August 27th, 2018|Categories: Company News|

Why the FFT Question alone is not enough

Evolving the Friends and Family Test (Part 2) In my last Friends and Family Test (FFT) blog, I outlined the significant benefits of a digital first approach: reaching more people building bigger datasets reducing the burden on staff, and ensuring feedback reaches staff in a timely way. In this blog I want to talk about the FFT question itself, and why it isn’t enough. The FFT question – that is, a patient’s likelihood to recommend a service – is widely used across many industries. It’s regarded as a reliable proxy for customer or patient experience. Cemplicity field many surveys that [...]

August 19th, 2018|Categories: Thought Leadership|Tags: |

Welcome to Cemplicity, InHealth

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. The NHS is one of their largest referrers who they work with to provide medical tests, scans and examinations quickly and to the highest standards of care. They offer Diagnostic Centres, Community Health Clinics and relocatable units which can act as an extension of hospitals. Integration with the NHS, CCGs and GPs is important for their success to allow systems to work together providing an overall improved service for the patients needing these services. With over 300 locations in the UK InHealth sees over 2 million patients annually [...]

August 7th, 2018|Categories: Company News|

Welcome to Cemplicity, North Western Melbourne PHN

In Australia, Primary Health Networks have been established to increase the efficiency and effectiveness of medical services for patients within their region.  They focus on patients who are higher at risk and work towards providing them the treatment they need when they need it. North Western Melbourne PHN has identified eight priority areas of activity, one of these is mental health which is the area we are working with them on to improve their services. Cemplicity are working with KPMG and North Western Melbourne Primary Health Network to survey patients receiving Primary Mental Health Services.  These services are a combination [...]

August 5th, 2018|Categories: Company News|

Evolving the Friends and Family Test (Part 1)

Many of Cemplicity’s clients and colleagues in Australia, New Zealand and Ireland look to the NHS as the exemplar of a patient centred health service. It was therefore with great excitement I packed up the family and moved to the UK to become both a patient of the system and to join the UK patient-reported measures industry. As a patient, it’s evident in every interaction that we are partners in the system (even if services aren’t always easy to access). The right to express your opinion of a service is deeply ingrained. I’m sure the wide coverage of the Friends [...]

July 30th, 2018|Categories: Thought Leadership|Tags: |

Patient stories – ‘evidence not anecdote’

It’s a fascinating experience to become a patient of a different health system. Having recently moved to the UK from New Zealand, I’ve discovered this first hand. The pride UK citizens have in the NHS was apparent in the last Olympic Games. I’ve never come across a public institution so valued by its people. Perhaps reflecting this close relationship, the NHS was one of the first health systems globally to recognise the importance of patients’ experiences of care, and that systematic patient feedback can result in harm reduction and improved outcomes. The Friends and Family Test The NHS introduced the [...]

July 23rd, 2018|Categories: Thought Leadership|

Patient experience a top driver in US hospital tech investment

Perspective on the EY Future of Health Survey 2018. Something that caught my eye out of the US last week was EY’s most recent Future of Health Survey. In this US survey of 2,455 consumers, 152 clinicians and 195 executives, EY sought to understand how people think digital technologies will improve overall population health and which strategic initiatives are the priority. Among the findings, the survey found that 91% of US healthcare businesses have undertaken or plan to undertake a technology initiative to improve the patient experience in the next 12 months. This is a startlingly high figure and shows [...]

July 2nd, 2018|Categories: Thought Leadership|

Can PROMS save lives?

I spend much of my time talking to clinicians and hospital managers about the benefits of asking patients about their own health through patient reported outcome measures programmes. However, we also encounter scepticism that, by enabling patients to rate their own health, better outcomes will be achieved. A new study, Basch (2017 pp.197-198)1, shines a clear light on the fact it is not whether you should implement PROMs, it’s how you implement it that will have the impact. Frustrated frontline teams who understand the value of patient feedback yet who cannot secure the budget or management attention for patient reported [...]

June 21st, 2018|Categories: Thought Leadership|

Observations on an Ireland Healthcare Summit

Day 1 at the Future Health Summit. Always great to get out of the office and hear people from across the Irish health sector talk about what is going well and what isn’t. What I particularly enjoy about this conference is the inspiring speakers from other European countries. As several people emphasised, it isn’t about copying other health systems but is about learning from them. Personally, copying Serbia’s EHR and Outpatient management system implementation wouldn’t be such a bad thing. Waiting lists gone (and an example of superb project management). Something I’m interested to find out more about is how [...]