A timely, efficient link between patients and their care teams, along with alerts for any concerns, can improve patients’ health outcomes and quality of life. It’s a lesson learned through implementing Patient-Reported Outcome Measures (PROMs) effectively in day-to-day practice.

This paper highlights the differences between programmes run for impact, and those run for compliance. We identify the hallmarks of a good programme and show how organisations running PROMs programmes can get more value from their PROMs initiatives.