Cemplicity, the global provider of real-time digital patient feedback and analytics, today announced a strategic alliance with Picker, the originator of the concept of person-centred care and an international leader in using experience-led approaches to improve the quality of care.
In an era of rapid digital and AI-driven transformation, this partnership stands out by ensuring technology is not an end in itself but a means to amplify people’s voices. Together, Picker and Cemplicity, turn experience feedback into real-time insights that drive clinical quality, operational excellence, and organisational success.
This alliance brings together two complementary organisations with decades of expertise. Since 1986, Picker has been at the forefront of research into what matters most to people as they navigate health and care systems. Picker plays a pivotal role in developing the NHS national patient and staff experience programmes, setting benchmarks that continue to shape policy, service delivery, and international practice. Cemplicity, established in 2013, has worked alongside Picker for many years, helping clients deploy Picker experience measurement tools through its digital platform to maximise engagement and make feedback immediately actionable.
“Trusted Expertise, Transformative Impact”
By combining Cemplicity’s advanced technology with Picker’s evidence based survey frameworks, providers will gain a uniquely powerful capability: the ability to listen at scale, benchmark internationally, and embed insights directly into decision-making to improve outcomes and sustain growth.
“This partnership is grounded in a shared belief that better care starts with listening. By working together and using our science and technology, we’re equipping providers with the insight and support they need to understand experiences more deeply and turn that understanding into meaningful change.” – Blaik Wilson, Chief Executive Officer, Cemplicity
“Picker’s reputation is grounded in rigorous, high-quality research alongside a commitment to improving care quality through, experience-led approaches. By partnering with Cemplicity, we are making experience insights more accessible, meaningful, and impactful, enabling providers to deliver care that is truly person-centred, wherever they operate.” – Phillip Stylianides, Chief Operating Officer, Picker