Patient experience insights, without the manual effort
Automated from the start
No more paper, chasing surveys, or data entry. Our digital-first system collects patient feedback automatically, freeing your team to focus on care, not admin.
Results in real-time
Our platform empowers healthcare providers to openly share performance data, fostering trust, accountability, and continuous improvement in patient care.
Built to save time
Smart tools and intuitive dashboards take the load off staff. Insights are clear, simple to access, and easy to use, so quality care doesn’t come with extra work.
Trusted by private hospitals worldwide
“Cemlpicity’s patient experience tool changed our world. The feedback is so much better, far beyond any other system. For me, it’s about quality and safety from the patient’s view.”
Sally Holmes, Quality Manager at Lakeview Private Hospital
Hear your patients’ experience across their care journey
Shared Decision
Making
Linking shared decision-making with PRMs improves communication, reduces post-treatment complaints, and enhances patient understanding, leading to better health outcomes and stronger care experiences.
Pre-Admission Experience
Cemplicity’s tailored pre-admission surveys improve treatment planning, boost patient confidence, and enhance the overall patient journey by ensuring clear communication and efficient data collection for better outcomes and experiences.
Service Recovery Feedback
Service recovery feedback and discharge readiness programs address patient concerns promptly, enhance care quality, improve experiences, reduce readmissions, and boost referrals, fostering trust, continuous improvement, and a strong brand reputation.
Post-Care Experience & Outcomes
Systematically capture patient feedback, monitor symptoms, track adherence and facilitate stronger google reviews. Leading to improved care quality, outcomes, loyalty, and safety while reducing costs and enhancing operational efficiency.
“We have purchased a number of software solutions over the past few years and the Cemplicity team has without a doubt proven itself to be the clear leader in client support and added value services”
Kensington Private Hospital
What to expect when you partner with us
Designed together
Together with your Cemplicity expert, we design a programme that’s tailored to your goals, your people, and your patients. Then we launch with a seamless, digital multi-mode approach to capturing feedback. Smart, simple, and ready to go.
Turn insights into action
We know your teams are busy. That’s why our intuitive dashboards and real-time alerts keep things simple, helping staff quickly connect with feedback and make meaningful improvements without extra effort.
Always moving forward
Our partnership doesn’t end at go-live. We continuously work with you to refine your patient experience programme to boost impact, lift response rates, and embed patient feedback as a key driver of quality and safety.
