Today we announced that Cemplicity has been acquired by Radar Healthcare, bringing together two complementary healthcare technology businesses with a shared commitment to safer care, better patient experiences, better outcomes and measurable improvement.
This is an important step for Cemplicity, our customers and the people and communities we support across health and care.
Cemplicity helps healthcare organisations capture, understand and act on patient experience, patient-reported outcomes and real-time feedback across the patient journey. Our capability spans patient-reported experience measures (PREMs), patient-reported outcome measures (PROMs), real-time patient feedback, shared decision-making insight, surgical site inspection surveillance, service recovery feedback and post-care outcomes.
Radar Healthcare supports health and care organisations with quality, risk, compliance, incidents, audits, action management, analytics, patient information and digital consent. Together, we have an opportunity to connect patient voice, patient experience and outcomes with the governance and improvement workflows needed to act on that insight.
Why this matters
Healthcare organisations are working hard to improve quality, safety, experience and outcomes, but too much of the data they rely on still sits in separate systems. Patient voice, clinical outcomes, incidents, risks, audits and improvement actions are often managed in silos.
By joining Radar Healthcare, Cemplicity has the opportunity to bring patient experience and patient-reported outcomes closer to the quality, safety and improvement processes that help organisations act, learn and evidence progress.
With EIDO Healthcare also part of Radar Healthcare, there is a broader opportunity to connect more of the patient journey: patient information, informed consent, patient experience, patient-reported outcomes, quality, safety and improvement.
The opportunity is to connect these areas more effectively.
By bringing Cemplicity and Radar Healthcare together, we can explore how patient-reported insight can be connected with the governance and improvement workflows needed to act on it. That means helping organisations understand what patients are experiencing, identify where action may be needed, manage improvement activity and evidence progress more clearly.
What changes now?
The immediate priority is continuity. Cemplicity customers will continue to receive the same service, support and product access they rely on today. There are no immediate changes to customer contracts, account relationships, support routes or product access.
Over time, our teams will work together to understand how we can create additional value for customers. We will do this carefully, with customer needs, product quality and service continuity at the centre of our planning.
Looking ahead
This acquisition is about building on the strengths of both businesses.
Cemplicity has built deep expertise in patient experience, patient-reported outcomes and real-time patient insight. Radar Healthcare has built a platform that helps organisations manage quality, risk, compliance and improvement. With EIDO Healthcare, Radar Healthcare also brings trusted capability in patient information and informed consent.
Together, we have an opportunity to help healthcare organisations move from insight to action more effectively – connecting patient information, informed consent, patient voice, patient experience, clinical outcomes, safety, governance and improvement in a more meaningful way.
We are excited to join Radar Healthcare and look forward to what we can build together.
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