Healthcare providers increasingly recognise the importance of collecting accurate data on sex and gender to deliver equitable, person-centred care. However, these topics are sensitive and nuanced, requiring thoughtful survey design to ensure respondents feel respected ...
“If we don’t have a response rate of 80% or more, I’m not going to use the results. The people who don’t respond might be quite different to the ones that do”. (Anon.) Welcome to ...
Last week, Josh, who leads our London-based account management team, mentioned an interesting snippet from one of our clients which brought to life an important attribute of a well-designed patient experience (PREMs) programme. Our recommendations ...
We always get a lot of questions about when and how to send surveys (i.e., survey timing post-discharge, email vs SMS), which questions to use (i.e., general, or condition-specific validated question sets) and what they should ...
