Company News

Cemplicity, a global leader in patient reported measurement and improvement, today announced a supporting partnership with The Beryl Institute, a global community committed to improving the patient experience. This collaboration brings together two leaders in patient experience to expand their global impact and accelerate healthcare transformation. Cemplicity, headquartered in New Zealand and serving clients worldwide, specialises in real-time ...

Cemplicity, a global leader in real-time patient insights, has launched its advanced platform in the UAE, empowering healthcare providers to enhance patient care, improve operational efficiency, and achieve better clinical outcomes. By enabling real-time analysis of patient-reported data, the platform supports the UAE’s ambition to deliver world-class healthcare and address pressing health challenges. Already working with one of ...

Cemplicity can formally announce the extension of work across NHS Sussex Community Musculoskeletal (MSK) services. The initial 12–month pilot with NHS Sussex has successfully gathered a consistent and valued dataset for multiple community providers across Sussex, providing an objective measure for the quality and impact of MSK services on patient outcomes across the System. A pivotal development of ...

We’d like to welcome Sports Surgery Clinic to the Cemplicity community. We’re excited to be working with this leading Dublin-based, private orthopaedic hospital, specialising in orthopaedic surgery and sports medicine. We will be going live with our real-time patient experience monitor next month and are looking forward to learning more about their service over the coming years. Two ...

The HSE National Screening Service (NSS) in Ireland runs three national cancer screening programmes, for breast, bowel, and cervical cancer. About 1,000,000 people are eligible to take part in one of the three programmes each year, an impressive figure for a population of 5,000,000. One of the most rewarding areas I’m involved with is in preventative health services ...

In early 2021, Cemplicity split up the existing Customer Success function into two components – Customer Success and Account Management. At the time, I recall being conscious that “Customer Success” can feel a bit like ‘corporate speak’. It seemed like the type of change a large global corporate would implement to save a few dollars. I can imagine ...

As a business on a mission to create a more equitable healthcare system for all; fairness, representation and inclusion are in the DNA of Cemplicity’s business model. Designed to empower people who are under-served by their health systems, Cemplicity and its clients share the same motivation to level the playing field when it comes to patient experiences and ...

Mercy Hospital is seeing an 80% uplift in patient feedback after implementing a new real-time patient experience programme with patient reported software specialist Cemplicity. The respected not-for-profit is a healthcare provider which runs a campus of four facilities in Dunedin, New Zealand catering for patients across the Otago and Southland regions. It now has response rates of 56% from ...

Cemplicity has announced a management re-structure ahead of ambitious plans to expand into the US and other markets. Recognising Blaik Wilson’s significant contribution to company growth over the past five years as Chief Operating Officer, he has now accepted the role of Cemplicity CEO. In the new management collaboration, the company’s two founding CEOs Mary Vance and Nick ...

Kensington Private Hospital have partnered with Cemplicity to implement an exciting initiative to capture patient-reported experience measures (PREMs) in real-time. Operating for almost 20 years, Kensington Hospital is the only comprehensive private surgical hospital in Northland, New Zealand. It has four operating theatres performing over 4,000 procedures per year and a 19-bed Inpatient Suite for patients requiring ongoing ...