Company News

Cemplicity, a global leader in real-time patient insights, has partnered with NMC Healthcare (NMC), one of the UAE's largest private healthcare providers, to enhance patient experience across its national network of facilities.This collaboration marks a significant step in Cemplicity's expansion into the UAE, reinforces both organisations’ commitment to improving patient experience, and is aligned with NMC’s strategy to enhance its operations nationwide. Under the agreement, NMC will implement Cemplicity's technology platform to capture and analyse real-time feedback using Patient-Reported Experience Measures (PREMs), with the flexibility to scale ...

Cemplicity, the global provider of real-time digital patient feedback and analytics, today announced a strategic alliance with Picker, the originator of the concept of person-centred care and an international leader in using experience-led approaches to improve the quality of care. In an era of rapid digital and AI-driven transformation, this partnership stands out by ensuring technology is not ...

Cemplicity, a global leader in patient reported measurement and improvement, today announced a supporting partnership with The Beryl Institute, a global community committed to improving the patient experience. This collaboration brings together two leaders in patient experience to expand their global impact and accelerate healthcare transformation. Cemplicity, headquartered in New Zealand and serving clients worldwide, specialises in real-time ...

Cemplicity, a global leader in real-time patient insights, has launched its advanced platform in the UAE, empowering healthcare providers to enhance patient care, improve operational efficiency, and achieve better clinical outcomes. By enabling real-time analysis of patient-reported data, the platform supports the UAE’s ambition to deliver world-class healthcare and address pressing health challenges. Already working with one of ...

Cemplicity can formally announce the extension of work across NHS Sussex Community Musculoskeletal (MSK) services. The initial 12–month pilot with NHS Sussex has successfully gathered a consistent and valued dataset for multiple community providers across Sussex, providing an objective measure for the quality and impact of MSK services on patient outcomes across the System. A pivotal development of ...

We’d like to welcome Sports Surgery Clinic to the Cemplicity community. We’re excited to be working with this leading Dublin-based, private orthopaedic hospital, specialising in orthopaedic surgery and sports medicine. We will be going live with our real-time patient experience monitor next month and are looking forward to learning more about their service over the coming years. Two ...

The HSE National Screening Service (NSS) in Ireland runs three national cancer screening programmes, for breast, bowel, and cervical cancer. About 1,000,000 people are eligible to take part in one of the three programmes each year, an impressive figure for a population of 5,000,000. One of the most rewarding areas I’m involved with is in preventative health services ...

In early 2021, Cemplicity split up the existing Customer Success function into two components – Customer Success and Account Management. At the time, I recall being conscious that “Customer Success” can feel a bit like ‘corporate speak’. It seemed like the type of change a large global corporate would implement to save a few dollars. I can imagine ...

As a business on a mission to create a more equitable healthcare system for all; fairness, representation and inclusion are in the DNA of Cemplicity’s business model. Designed to empower people who are under-served by their health systems, Cemplicity and its clients share the same motivation to level the playing field when it comes to patient experiences and ...

Mercy Hospital is seeing an 80% uplift in patient feedback after implementing a new real-time patient experience programme with patient reported software specialist Cemplicity. The respected not-for-profit is a healthcare provider which runs a campus of four facilities in Dunedin, New Zealand catering for patients across the Otago and Southland regions. It now has response rates of 56% from ...