Cemplicity has partnered with Counties Manukau Health to launch a COVID Screening Tool that remotely screens patients using the regionally agreed COVID screening questions prior to their appointment; a requirement for all patients and their whānau, and visitors to answer prior to entering our Healthcare Facilities. Throughout the recent COVID outbreak, the Manukau Super Clinic had been using an ...
TBI Health has clinics located throughout New Zealand and is one of the country’s largest New Zealand owned integrated health providers. TBI Health offer a comprehensive range of injury management and rehabilitation services – tailored for each client. TBI Health is focussed on providing their customers with the best experience of care they can offer. In conjunction with ...
I want to draw attention to a study recently published in the New Zealand Medical Journal on non-response bias to a national hospital inpatient experience survey run using Cemplicity technology. The study was conducted by Michael Thomson, Megan Pledger, Richard Hamblin, Jackie Cumming and Essa Tawfiq (2018) and can be read in full here. Response rates is one ...
Some years ago, Southern Cross Health Society embarked on a journey to enable each of their 850,000 members to provide feedback about their quality of life and health experiences. Not only did they intend to capture the feedback from every patient, but to share that feedback across a broad network of specialities with over 1,000 providers, in a ...
Clarity are a Consultancy unlike any other. They deliver strategic and financially sustainable improvements at every service tier, from frontline to boardroom. They support organisations in the private and public sectors to create and embed innovation, unlock flow and create digital, cultural and process infrastructure that enables individuals and systems to perform at their full potential. www.ccal.co.uk Clarity have recently partnered ...
Evolving the Friends and Family Test (Part 2) In my last Friends and Family Test (FFT) blog, I outlined the significant benefits of a digital first approach: Reaching more people Building bigger datasets Reducing the burden on staff, and Ensuring feedback reaches staff in a timely way. In this blog I want to talk about the FFT question ...
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. The NHS is one of their largest referrers who they work with to provide medical tests, scans and examinations quickly and to the highest standards of care. They offer Diagnostic Centres, Community Health Clinics and relocatable units which can act as an extension of hospitals. Integration with ...
Many of Cemplicity’s clients and colleagues in Australia, New Zealand and Ireland look to the NHS as the exemplar of a patient centred health service. It was therefore with great excitement I packed up the family and moved to the UK to become both a patient of the system and to join the UK patient-reported measures industry. As ...
It’s a fascinating experience to become a patient of a different health system. Having recently moved to the UK from New Zealand, I’ve discovered this first hand. The pride UK citizens have in the NHS was apparent in the last Olympic Games. I’ve never come across a public institution so valued by its people. Perhaps reflecting this close ...
Perspective on the EY Future of Health Survey 2018. Something that caught my eye out of the US last week was EY’s most recent Future of Health Survey. In this US survey of 2,455 consumers, 152 clinicians and 195 executives, EY sought to understand how people think digital technologies will improve overall population health and which strategic initiatives ...
