How IDX Built a Real-Time Patient Intelligence Engine Across 26 Brands

The impact was significant

IDX transformed fragmented patient feedback into a real-time intelligence engine across 26 brands, creating a clearer way to understand experience, act faster, and improve performance at scale. It gave teams real-time visibility across the organisation, helping turn patient voice into a stronger driver of reputation, operational improvement, and more consistent decision-making.

With 3x higher response rates and a 200% increase in Google reviews within three months, IDX shows how patient feedback can become a measurable strategic asset in a complex healthcare environment.