Patient Experience Software that turns feedback into real-time action

Capture patient feedback across the full patient journey and turn it into actionable insights that improve care, patient satisfaction, and performance.

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Trusted by healthcare organisations worldwide

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Improving patient experience starts with better visibility

To improve patient experience, you need a clear view of how care is being experienced, not just how it is being delivered. Without this visibility, issues often go unnoticed, variation across services remains hidden, and teams are left reacting too late.

Patient-reported experience measures (PREMs) help you capture meaningful patient feedback across the patient journey, so you can see what matters most to patients and where care can be improved.

To improve patient experience, you need a clear view of how care is being experienced, not just how it is being delivered.

PREMs help you capture meaningful feedback across the patient journey, so you can spot issues earlier and identify where care can be improved.

Embed patient experience into daily decision-making with Cemplicity, turning patient feedback into real-time insight.

Act in real time, not retrospectively
Patient feedback is captured and surfaced instantly, allowing teams to respond while the experience is still current – not weeks later.

Connect experience to operational performance
Link patient experience data with service delivery, helping you understand how experience impacts outcomes, efficiency, and quality.

Empower teams with meaningful insight
From frontline staff to executives, everyone has access to the insights that matter most to them – enabling faster, more confident decisions.

Strengthen patient satisfaction at scale
By acting consistently on feedback, organisations can improve patient satisfaction and build more reliable, high-quality care experiences.

Turn patient feedback into real-time insight

Act in real time, not retrospectively
Capture and surface feedback instantly, so teams can respond while the experience is still current.

Connect experience to operational performance
See how patient experience affects outcomes, efficiency, and quality across services.

Empower teams with meaningful insight
Give frontline staff and leaders access to the insights they need to act with confidence.

Strengthen patient satisfaction at scale
Use feedback consistently to improve experience and deliver more reliable care.

Built to measure the full patient journey

Cemplicity’s patient experience software is designed specifically for healthcare organisations, making it easy to collect, analyse, and act on patient experience at scale.

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Capture feedback across every stage of care

Measure patient experience across referral, admission, treatment, discharge, and follow-up, giving you a complete view of the patient journey rather than isolated data points.

Digital-first patient surveys

Collect patient feedback through SMS, WhatsApp, email, QR codes, and other digital channels, improving response rates while reducing reliance on manual processes.

Real-time dashboards and alerts

Monitor patient satisfaction and experience trends as they happen, with alerts that enable rapid response and effective service recovery.

AI-Powered insight from patient feedback

Analyse qualitative comments at scale to identify themes, sentiment, and emerging issues across your organisation.

Designed for healthcare systems

Support patient experience programmes of any size, from individual hospitals to large health systems, including alignment with frameworks such as NHS patient survey models.

Seamless integration with existing systems

Connect your patient feedback with clinical and operational systems to automate workflows and ensure accurate, timely data collection.

Built for healthcare teams to collect, understand, and act on patient feedback at scale

yellow-survey-icon

Capture feedback across the patient journey

Measure experience across referral, admission, treatment, discharge, and follow-up.

Digital-first patient surveys

Collect feedback by SMS, WhatsApp, email, QR codes, and other digital channels.

Real-time dashboards and alerts

Track experience as it happens and respond quickly when issues emerge.

AI-Powered insight from patient feedback

Identify themes, sentiment, and emerging issues across qualitative comments.

Designed for healthcare systems

Support programmes from individual hospitals to large health systems.

Seamless integration with existing systems

Connect feedback with clinical and operational systems for timely, accurate collection.

“Cemplicity’s patient experience tool changed our world. The feedback is so much better, far beyond any other system. For me, it’s about quality and safety from the patient’s view.”

Sally Holmes, Quality Manager at Lakeview Private Hospital

Sally Holmes, Lakeview Private Hospital

“Since implementing Cemplicity, because of the ease of Cemplicity for our patients, we are receiving more qualitative feedback.”

Charlotte Davies, Patient Experience Specialist at Virtus Health Australia

Charlotte Davies, Virtus Health Australia

“Our proof of concept with Cemplicity shows how patient feedback can be used systematically and continuously to identify areas for improvement from the patient perspective.”

Dr. Alan Smith, Specialist in Public Health at HSE

Dr. Alan Smith, HSE
“Cemplicity’s patient experience tool changed our world. The feedback is so much better, far beyond any other system.”

Sally Holmes, Quality Manager at Lakeview Private Hospital

Sally Holmes, Lakeview Private Hospital

“Our proof of concept with Cemplicity shows how patient feedback can be used systematically and continuously to identify areas for improvement.”

Dr. Alan Smith, Specialist in Public Health at HSE

Dr. Alan Smith, HSE

Book a discovery call

See how your organisation can turn patient feedback into meaningful action

Discover how Cemplicity helps healthcare teams collect the right feedback, respond in real time, and improve patient experience with greater confidence.

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Helping teams turn feedback into action

More than software. A partner in improving patient experience

What sets Cemplicity apart is the partnership behind the platform. We work closely with your team from day one, supporting you through programme design, implementation, and ongoing optimisation to ensure your patient experience programme delivers meaningful, lasting value.

It’s a hands-on, collaborative approach designed to help you continuously improve how care is experienced across your organisation.

Cemplicity works alongside your team from day one, supporting programme design, implementation, and ongoing improvement to help you turn patient feedback into lasting value.

Support that helps you move from insight to impact

With Cemplicity, you gain access to the Impact Hub – supporting your team with practical tools, expert guidance, and proven approaches to turn patient insight into measurable improvement.

You also become part of an active community of healthcare organisations, giving you access to shared learning, real-world examples, and ongoing support as your programme evolves.

Through the Impact Hub, your team gets practical tools, expert guidance, and shared learning to help turn patient insight into measurable improvement over time.