THE PATIENTS VOICE
Help shape your healthcare experience by having your say on the matters that affect you.
It’s a simple step to help co-create a better health system. Simply give your feedback on your experience in a private, safe environment and join millions of others in changing the way that our funders, providers and clinicians think of the healthcare that they are providing you.
Patient centred healthcare
The World Health Organisation estimates that 20% of health budgets worldwide are wasted through poor quality healthcare. Fortunately, experts worldwide have found that asking patients about their experience and understanding their journeys and outcomes provide the perfect framework for making health systems safer, better quality and optimised to ensure money is spent in the right places. This evolution is known as patient centred healthcare and we all fit into the picture at some stage, as we are all patients at some time!
Ease of Participating
Independent of how you like to give feedback, Cemplicity will likely have a mode that suits. Across the world we collect digital feedback post leaving a health service (or while you’re in it) via web, phone or tablets. Occasionally, where it suits, we may use paper surveys for those who prefer the touch of pen to paper. Usually you will receive an SMS or an email invitation to take part and you simply need to click on the link and provide your feedback. Remember that the words you use will be read by the right people and they will go towards improving health services and safety worldwide.
Some of our programmes (we call them PROMS – which stands for Patient Reported Outcome Measures) may ask you to fill out a short survey before coming in for a health consultation. You may then get follow up surveys at perhaps 3 to 6 months or a year. The purpose of these surveys is to enable those providing the service to see that the way they are treating their patients is providing them with the very best outcome possible – and always improving. Again, from the patient’s perspective, we probably think this has always been the case. Sadly, it just isn’t so as funding models have tended to rely on volume rather than value to the patient for many years. This approach has been steadily changing and you, as the patient, are now at the forefront of helping this change come about!