Transform your
customer experience
programme

A Cemplicity CX programme empowers staff to
use CX feedback to improve service processes
and become more customer focussed.

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Hear every single customer voice

Capture

Gather consistent feedback from every single one of your customers across a range of services and touch points.

Learn

Analyse the feedback through highly customisable dashboards.

Act

Use the learnings to improve the customer experience and improve overall performance.

Trusted by local governments

Rich in features

Multi-Mode

Automated Workflow

Remote Capture

Real-time
Reporting

Automated
Scoring

Real-time
Text Analytics

Integrated with
CRM Data

Value-based
Analysis

“We’ve been running out Customer Experience Monitor (CEM)
programme since 2016. The programme has expanded to
cover eight divisions and we anticipate further growth to
encompass more of council’s services.”

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See how easy it is to connect with your
customers

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