TAking it to the next level
Optimising Patient Experiences – The ROI
Evidence tells us what is possible. Insight Services achieves it for you
Return on Investment
Cemplicity Insight Services strengthen the connection between excellent customer or patient experiences and excellent organisational performance. You will be able to set your direction with confidence, knowing that the things you focus on will have the greatest impact on your patients’ or consumers’ experiences and therefore drive stronger loyalty behaviours. The evidence is strong: Organisations who deliver better consumer experiences grow faster and are more efficient and profitable than others.
How the Service Works
Cemplicity will offer you Insight Services once your patient feedback database is large enough to allow robust statistical analysis. Usually this is after a year of data collection.
We start with the Foundation Study to highlight strengths and opportunities for improvement. Then, in collaboration with client leadership teams, we select the priority focus area for the first and subsequent Quarterly Insight Reports (QIR). The audiences for QIR include wider hospital staff and patients. This is a visual, attractive document that can be printed and shared widely on your website and in patient waiting rooms.
Closing the Loop
One of the most important audiences for QIR are patients themselves.
A step commonly missed in research is to let respondents know that their participation in a survey made a difference. This can be an important step in optimising participation and response rates. It’s also a brand reputation enhancer, demonstrating that you are a listening organisation and that feedback leads to real change.