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The Patient Experience Summit Sydney aims to attract senior leaders from public and private hospitals for a day of discussion on how to measure and improve patient experience.

Clear evidence exists that patients who rate their experience of health services as excellent will achieve better clinical outcomes. It is important to measure patient experience but also to ensure you gain value and can make improvements from the feedback patients have taken the time to provide.

Key topics to be discussed at the Patient Experience Summit

  • Improve patient outcomes & quality of care
  • Utilise data & metrics to improve PX
  • Enhance PX through digital delivery
  • Improve workforce engagement & performance