Cemplicity's incubator was the New Zealand health system. Within this respected, high functioning yet small system, we have had the opportunity to engage with people across the sector, from the Ministry of Health to ward staff and GPs. We have co-designed national methodologies and seen the the results of our work through participation in governance groups and close ...
I want to draw attention to a study recently published in the New Zealand Medical Journal on non-response bias to a national hospital inpatient experience survey run using Cemplicity technology. The study was conducted by Michael Thomson, Megan Pledger, Richard Hamblin, Jackie Cumming and Essa Tawfiq (2018) and can be read in full here. Response rates is one ...
Some years ago, Southern Cross Health Society embarked on a journey to enable each of their 850,000 members to provide feedback about their quality of life and health experiences. Not only did they intend to capture the feedback from every patient, but to share that feedback across a broad network of specialities with over 1,000 providers, in a ...
Every now and then we come up against the argument that “you cannot use email for contacting patients about feedback”. We tend to hear this immediately following a story of an elderly relative who once refused to look at a smart phone - though it is still a valid point. As a result of this, I often see ...
As a starter for 10, who said the following about a healthcare system? “cause people often talk about being scared of change but for me I’m more afraid of things staying the same cause the game is never won by standing in any one place for too long” Actually, I don't think the writer was really talking about ...
Big changes are afoot in how Australians give feedback on their experiences as patients of local health services, moving away from the traditional US based patient feedback approaches. Partly, this shift is driven by the availability of a new high quality, locally developed survey. It's also a result of technology advances that are allowing providers to adopt a ...
Why capture patient feedback on healthcare services? Here at Cemplicity, we specialise in helping healthcare organisations capture and use robust, actionable patient reported measures. We deliver simple service transformation programmes for small community providers, as well as large-scale, government led integrated care improvement projects. But how do we know capturing patient feedback has an impact? Are patient experience ...
At Cemplicity, we’re a SaaS (Software-as-a-service) platform. There are many practical advantages for organisations to use SaaS including reduced cost-of-ownership, simple in-house IT capability requirements, low maintenance effort and a streamlined procurement process. I’m not going to talk about this well-documented list today but instead will focus on a more subtle and harder to quantify aspect often overlooked in ...
Cemplicity alongside our partner, KPMG Australia, are sponsoring the International Forum on Safety and Quality in Healthcare in early September and I am fortunate to be attending. This is the first time this highly regarded BMJ/IHI-run conference has made its way to Australia so it's little wonder that the conference has sold out. The primary themes of the ...
Evolving the Friends and Family Test (Part 2) In my last Friends and Family Test (FFT) blog, I outlined the significant benefits of a digital first approach: Reaching more people Building bigger datasets Reducing the burden on staff, and Ensuring feedback reaches staff in a timely way. In this blog I want to talk about the FFT question ...
