I’ve just spent a very interesting three days attending the Commonwealth Heads of Government Meeting (abbreviated to CHOGM) here in London, bringing together heads of state and a wide variety of interest groups, discussing a range of topics. As the UK looks to re-establish ties beyond Europe with Brexit fast approaching, this CHOGM seemed to have special significance for ...
This morning I had the good fortune to be in Sydney at a breakfast held by our partner, KPMG, discussing what it is to create an ‘extraordinary patient experience’. Of course this is our bread and butter and the type of discourse that fills the table at lunchtime in Cemplicity HQ. Today was just that little bit different ...
We are constantly seeing changes in the world of healthcare and patient experience. Below are our top picks of articles highlighting major developments in our industry over the past month. We always love hearing about what our clients are doing and are excited to follow this journey with the New Zealand Artificial Limb Service to provide their patients ...
Often, even before a client talks to us, they will have chosen their research model and the overall rating question that drives much of their reporting and analysis. Private companies frequently dictate the use of Net Promotor Score (NPS) model although it isn't as common for our public sector clients who may prefer an ‘Experience’ model. What is ...
