About Blaik Wilson

Blaik Wilson is Chief Operating Officer at Cemplicity. He loves working with Cemplicity as it offers him the opportunity to transform health systems to becoming more patient-centered

Measuring quality of life

There are literally thousands of survey tools out there designed to allow patients to self-report on their own health outcomes. Their names don’t roll off the tongue – consider PROMIS-29, CAW, AQOL-4D, EORTC QLCC-30 … It’s pretty clear that these names originated from the academic community, not from marketing. That said, there was a healthy dose of dark humour shown by Washington University when they named their sino-nasal survey tool “SNOT-22”.  As a health provider who wants to measure and improve health outcomes for their patients, how do you find the right survey tool?  It’s not always that easy. Patient Reported Outcome Meausure (PROMs) tools are a niche area and the survey owners are often within smaller academic bodies with little budget for self-promotion. Cemplicity work with a couple [...]

April 4th, 2019|Categories: Thought Leadership|

Designing a patient experience programme that drives genuine improvement

  At Cemplicity, our vision is not just about building great technology, it's about enabling genuine improvement in patient experiences of care. As such, we are constantly learning from how our client's implement programmes. We look at what mistakes they made in the past and how they can get better. Over the years, this has lead us to develop "4 Best Practice Pillars" that all organisations should consider when implementing a new patient experience programme. Specifically, those pillars are: 1. Asking the Right Questions Enable your patients to talk about what matters most to them and allow them to use [...]

March 1st, 2019|Categories: Thought Leadership|

Moving forward with Southern Cross Health Society

Some years ago, Southern Cross Health Society embarked on a journey to enable each of their 850,000 members to provide feedback about their quality of life and health experiences. Not only did they intend to capture the feedback from every patient, but to share that feedback across a broad network of specialities with over 1,000 providers, in a way that drives improved outcomes for patients. Inspired by their ambition, Cemplicity set about making this vision a reality. It wasn't easy - Southern Cross provided us with a number of member and user stories, which outlined how they wanted each key [...]

November 8th, 2018|Categories: Thought Leadership|

The True Value of Patient Feedback

Why capture patient feedback on healthcare services? Here at Cemplicity, we specialise in helping healthcare organisations capture and use robust, actionable patient reported measures. We deliver simple service transformation programmes for small community providers, as well as large-scale, government led integrated care improvement projects. But how do we know capturing patient feedback has an impact? Are patient experience and clinical outcomes correlated? First, significant literature exists to support the impact of patient feedback on clinical outcomes and service efficiencies. A study by the Imperial College London, published in the BMJ in 2013, explored the link between patient experience, clinical safety and clinical [...]

September 21st, 2018|Categories: Thought Leadership|

International Forum on Safety and Quality in Healthcare

Cemplicity alongside our partner, KPMG Australia, are sponsoring the International Forum on Safety and Quality in Healthcare in early September and I am fortunate to be attending. This is the first time this highly regarded BMJ/IHI-run conference has made its way to Australia so it's little wonder that the conference has sold out. The primary themes of the International Forum on Safety and Quality in Healthcare are Connect, Co-create and Communicate, specifically, how to empower people to make a difference. I am particularly looking forward to hearing from Don Berwick, one of the pioneers of patient experience globally. In fact, [...]

September 4th, 2018|Categories: Life at Cemplicity, Thought Leadership|

Can PROMS save lives?

I spend much of my time talking to clinicians and hospital managers about the benefits of asking patients about their own health through patient reported outcome measures programmes. However, we also encounter scepticism that, by enabling patients to rate their own health, better outcomes will be achieved. A new study, Basch (2017 pp.197-198)1, shines a clear light on the fact it is not whether you should implement PROMs, it’s how you implement it that will have the impact. Frustrated frontline teams who understand the value of patient feedback yet who cannot secure the budget or management attention for patient reported [...]

June 21st, 2018|Categories: Thought Leadership|