Nexus partners with Cemplicity to digitally transform their patient experiences programme

Nexus is a specialised operator of day only and short stay private hospitals with 15 world-class facilities located across Australia. Their vision is to influence positive change in the private healthcare system, measuring their success through better patient outcomes and improved patient experiences. Nexus have partnered with Cemplicity to enhance the way they capture and manage patient experiences across all Nexus Hospitals. Cemplicity enables Nexus to have a real-time view of patient experiences across their entire organisation, increasing their visibility on all levels so they can continuously improve their services and exceed their patients expectations. “Nexus is delighted to be [...]

September 25th, 2020|Categories: Company News|

Gender and Ethnicity

So, I recently had one of my worst fears realised: someone called a survey of mine racist. Now for any survey creator or anyone whose work is shared publicly, in terms of social crimes, when you're criticised of offending or excluding members of society, it doesn't get much worse than that. For some, asking others about demographic information isn't the most fun thing to do. Which means some often shy away from asking questions about sex, gender identity or ethnicity out of a fear of saying the wrong thing, using the wrong term, or in my case, offending someone quite [...]

September 15th, 2020|Categories: Thought Leadership|

Making PROMs easy for clinicians, and your patients

Patient Reported Outcome Measures (PROMs) are becoming increasingly popular for payers and regulators to assess the value of services being delivered. This can create tension, if the clinical community feels they are being forced down a particular road that is not conducive to better decision making or that cuts across the relationship between doctor and patient. It doesn’t have to be this way though. There is an alternative approach in which PROMs can meet the needs of clinicians and your patients, as well as those of payers. After all, if a patient is going to take the trouble to talk [...]

September 7th, 2020|Categories: Thought Leadership|