The Australian Orthotic Prosthetic Association partners with Cemplicity to measure consumer experience with orthotic/prosthetic services

The Australian Orthotic Prosthetic Association (AOPA) is the national self-regulatory body representing orthotist/prosthetists in Australia. With almost 700 members including more than 400 certified practitioners who are employed throughout the public and private sectors, AOPA certified practitioners represent nearly 90% of all orthotist/prosthetists practicing in Australia. AOPA’s mission is to promote the training, education, and professional status of orthotist and prosthetists throughout Australia. One of AOPA’s strategic principles is to promote continuous improvement in quality and transparency of services for users of orthoses and prostheses. This vision led AOPA to design the Consumer Experience Program (CEP) – a national consumer [...]