Top 5 trends in Patient Experience

Evidence is clear that if you listen to patients and improve their experiences you will achieve better clinical outcomes and safer care.. But in spite of this evidence, actively measuring patient experiences is sometimes still thought of as an optional extra, involving grumbles about car parking, hospital food and delayed appointments.  Clinical effectiveness, patient safety and dealing with formal complaints are being seen as higher priorities, carrying higher risk. Forward-looking healthcare providers understand that times are changing.  Better experiences lead to fewer readmissions, better adherence to medication regimes and better health outcomes so with an ageing population, and growing numbers [...]